Joseph Etamuku

Motivated and detail-oriented professional with experience in customer service, data entry, and mathematics tutoring. Skilled in communicating with clients, handling customer inquiries, maintaining accurate records, and simplifying mathematical concepts for students of different learning levels. Proficient in computer applications, fast typing, problem solving, and working under pressure while maintaining professionalism.

Passionate about delivering quality service, supporting customers effectively, and helping students improve their academic performance. Open to remote, online, and hybrid work opportunities in customer support, virtual assistance, tutoring, and administrative roles.

Customer Service Representative

Sahara Energy limited| 2023 – 2024

• Assisted customers with inquiries, complaints, and product information in a professional manner

• Maintained positive customer relationships through effective communication and problem-solving

• Processed transactions accurately and handled customer records efficiently

• Worked closely with team members to improve customer satisfaction and daily operations

• Managed multiple customer requests while maintaining accuracy under pressure

Data Entry Clerk

Digital Records Services | 2022 – 2024

• Entered and updated customer and business information into computer databases with high accuracy

• Reviewed data for errors and corrected inconsistencies to maintain reliable records

• Maintained confidentiality of sensitive information and documents

• Organized digital and physical files for easy retrieval and reporting

• Demonstrated strong typing speed and attention to detail while meeting deadlines

Mathematics Tutor

Freelance / Online Tutoring | 2021 – Present

• Provided mathematics lessons to students in algebra, geometry, probability, and basic calculus

• Simplified complex mathematical concepts using easy step-by-step explanations

• Assisted students in improving academic performance, assignments, and exam preparation

• Developed customized lesson plans based on student learning needs and abilities

• Encouraged confidence and critical thinking through interactive learning sessions

East African School of Aviation

Diploma in Telecommunication Engineering

2019 – 2023

• Acquired technical knowledge in telecommunications systems, networking, electronics, and communication technologies

• Developed analytical, problem-solving, and technical support skills

• Gained experience in computer applications, data handling, and teamwork through academic projects and practical training

Sama Source

AI Data Annotation Specialist

2023 – 2024

• Annotated and labeled data accurately for artificial intelligence and machine learning projects

• Reviewed images, text, and datasets to ensure quality and consistency standards were met

• Maintained attention to detail while handling large volumes of data within deadlines

• Worked with digital annotation tools and followed project guidelines carefully

• Contributed to improving AI model performance through accurate data classification and verification