Joseph Gitau

I am a Sales and Marketing Specialist with more than four years of experience in business. I have vast experience in sales, customer service, online store management and sales team leadership. I am passionate about advancing my skills and knowledge in a practical and fast paced environment and I find satisfaction in service and business growth.

JAN 2022 - AUG 2022

SALES TEAM LEAD, SOKOMANIA LTD.

Assisting in new Safaricom subscriber registrations and updating existing subscribers' details as per the regulations.

Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.

Solving customer complaints and answering customers' questions.

Writing reports for senior managers.

Providing sales staff with constructive feedback and assisting staff to solve customers' problems.

Maintaining inventory and filling out paperwork.

Motivating the sales staff and creating an atmosphere of healthy competition among the staff.

Pursuing new markets for the company.

Coordinating sales with team members and other departments to achieve set goals.

Brand representation.

JULY 2020 – DEC 2021

ONLINE STORE MANAGER, BOVIC ENTERPRISES

Posting and displaying of goods on the company’s website.

Making sure that all links are working.

Updating the database.

Customer service.

Keeping in touch with Logistics Company for on time deliveries, as well as stores for stocks availability.

Keeping a database of the inventory and adjust displays as per availability of stocks.

Coming up with ways of promoting the online store and boosting sales.

Replying to emails, messages and calls from interested customers about products on sale.

Boosting the online store’s presence on social media platforms.

Bachelor of Arts (International relations with I.T.) Maseno University.

Certificate in Computer Packages (Grade A-) S.T. Mulumba Computer College.

Kenya Certificate of Secondary Education (KCSE) Grade B+ . Kerugoya Boys High school.