Joseph Juma

Dedicated social worker with proven experience in planning and coordinating social support services that empower vulnerable clients and families during crises and facilitate recovery from dependencies. Eager to contribute community engagement, case management, and program coordination skills to a mission-driven organization.

COMMUNITY SERVICE ASSISTANT - Evidence Action

(2024-09 - 2026-05)

• Conduct hardware service and maintenance of chlorine dispensers through regular spot checks.
• Install chlorine dispensers according to organizational protocols and guidelines.
• Deliver chlorine to various water point dispensers using a motorcycle.
• Ensure safe handling and accountability of chlorine and dispenser stock in the store/office and at designated sites.
• Maintain proper records using relevant forms and documents for inventory tracking.
• Engage target communities to promote dispenser usage and resolve challenges; report findings to supervisor.
• Collect field data for program assessment and accountability using a smartphone.
• Maintain integrity and stewardship of organizational assets assigned for work execution.

REGISTRAR, ACADEMICS & TRAINER - Plateaux Technical College, Kisii - Kisii

(2022-09 - 2024-09)

• Lectured and monitored students in area of specialization following syllabus and curricula.
• Coordinated course projects and practical work.
• Prepared teaching and learning materials.
• Set, invigilated, and marked examinations and assignments.
• Maintained and administered official academic records including grades, transcripts, and attendance.
• Managed admissions process and ensured students met matriculation and graduation requirements.
• Issued official transcripts, result slips, and certificates; managed transfer credits.

ATTENDANT - New Yako Household Supermarket, Eldoret - Eldoret

(2021-05 - 2022-08)

• Assisted customers by answering questions and helping locate products.
• Handled customer inquiries and complaints; escalated issues when necessary.
• Received and unpacked deliveries; restocked shelves and displays.
• Arranged products neatly to enhance visual appeal.
• Assisted with inventory control, stocktaking, and reporting discrepancies.

ATTACHÉE (Social Work Intern) - Moi Teaching and Referral Hospital, Eldoret - Eldoret

(2019-09 - 2019-11)

• Conducted patient socioeconomic assessments.
• Processed waiver, exemption, and credit clearance forms.
• Attended daily ward rounds.
• Performed home visits and case follow-ups.
• Empowered clients through NHIF sensitization and enrolment.
• Coordinated repatriation of abandoned clients.
• Supported mentally challenged patients.
• Conducted case management and focus group discussions.
• Prepared reports and delivered presentations.

Diploma - Social Work and Community Development - Eldoret Tourism and Professional College (2017 - 2019)

Kenya Certificate of Secondary Education - Ang'urai Deacons High School (2011 - 2014)

Kenya Certificate of Primary Education - Mwana Academy – Myanga (2001 - 2010)