Joseph Thuku

A highly dynamic and resourceful banking and marketing professional with extensive experience in the banking sector my specialty being Relationship Management. Over the years, some of the competencies I have acquired include; banking, operations management and client relationship management. Led by my strong problem solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the financial growth of the company.

My strength lies in skills such as; the ability to build strategic relationships and partnerships, resolve complex issues, win customer loyalty and achieve win-win outcomes with both clients and my colleagues.

I have gained expertise in executing the following: customer service cultivation, sales, marketing, business development and account management hence revenue growth, profitability and customer retention. Being an efficient leader with high standardized work ethic and a niche in creating organizational success and bettering brand reputation through serving customers in a truly memorable way, my aim is to join a fast-paced organization where I can leverage my skills and contribute to the profitable growth of the organization.

• In charge of Bank’s relationship with a designated portfolio of corporate customers.
• Maintaining a good loan book, ensuring accounts out of order are reduced and downgrading or provisions are reduced.
• In charge of marketing and developing new business for mortgage products.
• Assisting in growing Bank revenues while increasing approved facility utilization.
• Ensuring quality service delivery to customers.
• Ensuring preparation and maintenance of appropriate reports.
• Assisting in reviewing corporate mortgage portfolio.
• Conducting Interviews with customers.
• Making business calls and call reports.
• Conducting site inspection to monitor progress.
• Following up facilities through the approval and release processes • Packaging new corporate mortgage facilities to customers.
• Ensuring timely collection of appraisal fees.
• Paying courtesy calls to existing and prospective customers to enhance relationships.
• Making presentations to various groups on mortgages

• Masters in Business Administration, Marketing- University of Nairobi; December 2023
• Bachelor of Arts, Economics & Sociology – University of Nairobi; 2005 to 2008
• ACCA Part I & II - Cornerstone Training Institute; 2007 to 2009
• International Computer driving License; 2005 to 2008