Joseph Wanjohi

IT graduate with experience in sales and marketing. Skilled in customer service, account management, and project coordination. Adept at utilizing technology to streamline business processes and optimize customer experiences.

.Develop and implement marketing campaigns to generate leads and promote products/services

• Collaborate with sales team to manage leads and maintain customer relationships
• Conduct market research to identify new opportunities and stay up-to-date on industry trends
• Analyze sales data to measure campaign effectiveness and adjust strategies accordingly
• Utilize Salesforce to track customer interactions and manage leads
• Provided technical support to employees and customers via phone, email, and in-person
• Troubleshot hardware and software issues for laptops, desktops, and mobile devices
• Coordinated with internal IT teams to resolve complex technical issues
• Maintained and updated company knowledge base and documentation

Diploma in Iformation Technology Jomo Kenyatta University of Science and Technology