Sales Representative - RSL Ltd
(2017-01 - 2020-12)
- Sourcing for clients
- Customer retention
- Handling customer complaints
- Maintaining customer register and informing them of new items
Customer Care Representative/Sales Officer - Ruzzy Essential - Adams Arcade Nairobi
(2020-07 - 2021-07)
- Doing marketing of products within the environs every day and recording on the CRM form
- Communicating with customers at the shop and showing them pictures of what's available in stock via the website on the desktop at the shop
- Delivering to customers, delivery fee to be done independently and paid directly to the shop assistant
- Updating every Sale immediately on the excel
- Posting on social media (this includes Instagram and Facebook)
- Sending thank you message to customers immediately after selling to them
- Collecting database of all customers' contacts, sizes etc and stored on excel for marketing purposes
- Sending to customers messages of sales, promotions and doing general follow ups
- Dusting and mopping the shop first thing every morning
- Changing items on display every other day every morning
Business Development Officer - Newark Micro Finance - Juja
(2021-08 - 2021-10)
- Developing new business opportunities by proactively marketing for Small Business Enterprise lending opportunities from both current and prospective client
- Appraise, review, validate and process Small Business Enterprise customer applications in a timely manner
- To act as the relationship officer for all Small Business Enterprise customers and to work closely with the customers in the Branch to the mutual benefit of both the customers and the bank market for new business
- Collection of market intelligence information, local competition, products, and levels of service
- Debt Collection and calling clients for loan repayment
- Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly
- Maintain a database of all Small Business Enterprise clients in the branch portfolio
- Training of new and existing clients on the products
- To perform any other duty as assigned in line with the Organizational goals and objectives
Sales/Customer care Officer - Chipset Computer Systems
(2021-11 - 2022-08)
- Submits orders by referring to price lists and product literature
- Physically Delivering customer orders
- Assist walk in clients
- Handling incoming/outgoing calls
- Visit potential customers for new business
- Establish and maintain current client and potential client relationships
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Identify and resolve client concerns
- Debt Collection for the outstanding payments for orders
- Any other duties as assigned by supervisor
Sales Executive - Sight and sound computers limited
(2022-09 - 2025-03)
- Contact potential and existing customers by phone
- Introducing ICT products and services
- Explain product features, pricing, and benefits
- Convince customers to purchase or upgrade service
- Respond to customer questions about products or services
- Provide accurate information and guidance
- Resolve basic customer concerns or escalate technical issues
Corporate Account Manager - Sight and sound computers limited
(2025-04)
- Build and maintain strong relationships with corporate clients
- Serve as the main point of contact between the company and clients
- Understand client needs, goals, and challenges
- Ensure high customer satisfaction and long-term retention
- Identify opportunities to upsell or cross-sell products and services
- Meet sales targets and account performance goals
- Prospect and onboard new corporate clients
- Work with internal teams such as marketing, finance, operations, and customer support to deliver client solutions
- Handle client complaints or escalations professionally
- Maintain accurate client records and CRM updates
- Prepare sales reports, forecasts, and performance analyses
