Joshua Baraka

Motivated IT professional with a BSc in Business Innovation & Technology Management (JKUAT) and hands-on experience in ICT support, network administration, Cisco routing and switching, and cybersecurity fundamentals. Experienced in troubleshooting technical issues and supporting network configuration projects at Missions of Hope International as a CISCO Instructor. Holder of Cisco Networking Academy certifications, eager to grow technical expertise and contribute to reliable and secure IT solutions in a dynamic organization.

Cisco Instructor & IT Support - Missions of Hope International

(2025-01)

• Delivered Cisco IT Essentials and Networking Fundamentals training to learners.
• Provided first-level helpdesk support for hardware and software issues to staff and students; documented faults and escalated unresolved tickets to senior staff.
• Set up, configured, and troubleshot Windows-based workstations, network switches, routers, and lab equipment to ensure reliable connectivity and operational readiness.
• Diagnosed and resolved intermittent LAN failures traced to improper cable termination (T568A/B); reterminated and tested all patch panels, restoring full site connectivity.
• Applied cybersecurity and network security best practices across the learning environment; enforced security policies and monitored for threats.
• Provided AV and ICT support during events, meetings, and training sessions, ensuring seamless technical delivery.
• Managed ICT asset inventory, device deployment, and system readiness across both training sites.

IT Support Assistant - International School of Kenya

(2024-06 - 2024-08)

• Assisted the IT department in maintaining and updating staff and student computers and iPads across the school during the summer holiday period.
• Identified, recorded, and troubleshot hardware and software faults, ensuring timely resolutions and accurate reporting to senior ICT staff.
• Gained practical exposure to large-scale endpoint management and institutional IT support workflows.

Programming Instructor - STEAM Labs Africa

(2023-06 - 2023-08)

• Taught Python basics and Scratch programming to students, fostering computational thinking through hands-on projects and coding challenges.
• Demonstrated strong communication and facilitation skills in a structured learning environment.

Bachelor of Science - Business Innovation and Technology Management - Jomo Kenyatta University of Agriculture and Technology (2022 - 2026)

KCSE - Missions of Hope International Boys High School (2019 - 2022)

KCPE - Lower Kabete Primary School (2010 - 2017)