Josphine Anindo

I am a communications and digital media professional with experience in social media management, digital marketing, content creation, and customer engagement. I have a strong background in developing digital content, managing online communities, running marketing campaigns, and analyzing digital performance. With a Diploma in Journalism, I bring strong skills in storytelling, writing, research, multimedia production, and digital communication.

Senior Social Media Coordinator at Pentecost Revival Church International (2023-08 – Present)

A religious organization that is aggressively growing its online presence.

• Develop and execute a comprehensive social media content calendar across Facebook, Instagram, and Twitter/X, leading to a 25% increase in overall community engagement.
• Create, schedule, and publish compelling multimedia content (graphics, short videos) tailored to each platform's best practices.
• Foster and manage a growing online community by actively responding to comments and messages, building meaningful dialogue.
• Capture live events through phone photography and videography for real-time social media coverage.

Virtual Customer Service Representative at Rent space (Texas, USA) (2022-01 – 2023-02)

• Leveraged strong communication skills to handle customer inquiries via phone, email, and live chat, maintaining a 95% customer satisfaction rating.
• Mastered Fresh Desk software to log, track, and resolve customer issues efficiently, demonstrating excellent attention to detail and process management.
• Achieved key performance indicators (KPIs) for average handling time and service quality in a fast-paced remote environment.

Digital Marketer at Rent space (Texas, USA) (2021-01 – 2021-12)

• Composed and deployed targeted email marketing campaigns, resulting in a 15% uplift in lead generation.
• Managed and grew brand presence through daily social media engagement and awareness campaigns.
• Analyzed website performance using Google Analytics and generated monthly reports with actionable insights for management, demonstrating effective ROI.
• Researched and identified new online media opportunities, including blogs and forums, to expand digital footprint.
• Assisted with paid media campaigns and liaised with affiliate partners.

Diploma in Journalism – Kenya Institute of Mass Communication (2020-08)

Certificate in Computer Studies – Pettans Institute of Business Studies (2017-05)

Kenya Certificate of Secondary Education – Parklands Arya Girls' High School (2016-11)