Josphine Maina

Results-driven Operations and Administration Manager with over 25 years of progressive experience in operations management, administration, finance, human resource supervision, procurement, governance support, project coordination, and organizational development. Proven ability to streamline operations, implement efficient administrative systems, manage budgets, supervise multidisciplinary teams, coordinate large-scale events, and support executive leadership in achieving strategic objectives. Experienced in leading operational improvements, managing organizational resources, overseeing compliance, developing policies and procedures, and coordinating projects from planning through implementation.

A collaborative leader with excellent organizational, analytical, and problem-solving skills committed to operational excellence and continuous improvement.

Operations & Administration Manager / Accountant - ACK St. Philip's Church, Nairobi - Nairobi

(2001-05 - 2026-07)

Managed day-to-day operations of a busy church and school environment while providing leadership in administration, finance, human resources, procurement, facilities management, governance support, and organizational development.

• Directed daily organizational operations to ensure efficient service delivery.
• Supervised and managed a team of 20 employees including teachers, security personnel, caretakers, administrative support staff, and ministry personnel.
• Developed and implemented operational systems, policies, and administrative procedures that improved organizational efficiency.
• Prepared annual operational plans and coordinated implementation of organizational activities.
• Managed budgeting, financial reporting, cash flow, accounting records, and internal financial controls.
• Coordinated procurement processes, supplier evaluation, contract negotiations, and inventory management.
• Prepared management reports to support strategic decision-making.
• Coordinated meetings for senior leadership and governing committees, including agenda preparation and follow-up on resolutions.
• Oversaw facilities management, maintenance, safety, and security compliance.
• Planned and coordinated organizational events, conferences, fundraising activities, and community programmes.
• Led recruitment, onboarding, staff training, mentoring, and performance supervision.
• Managed stakeholder relationships and handled customer and community inquiries professionally.
• Coordinated organizational development initiatives and continuous improvement programmes.
• Supervised construction and infrastructure development projects.
• Introduced improved administrative systems that enhanced operational efficiency and records management.
• Modernized financial and payment processes, strengthening accountability and internal controls.
• Successfully coordinated multiple fundraising initiatives supporting organizational development projects.
• Improved staff coordination, supervision, and operational effectiveness through structured management practices.
• Established effective youth leadership and volunteer programmes that enhanced community engagement.
• Successfully managed multiple construction and development projects from planning to completion.

Administrator / Accounts Assistant - Specialized Towel Manufacturers Ltd

(1997-02 - 2001-04)

Supported organizational operations through administration, finance, procurement, customer service, and executive support.

• Coordinated office administration and daily operational activities.
• Managed executive schedules, meetings, travel arrangements, and correspondence.
• Processed payroll and supplier payments.
• Assisted in preparation of financial records and audit documentation.
• Managed procurement records and supplier relationships.
• Maintained inventory records and purchasing documentation.
• Responded to customer inquiries and resolved complaints.
• Prepared reports using spreadsheets and accounting systems.

Master of Arts - Leadership Studies - International Leadership University – Nairobi

Bachelor of Arts - Leadership and Management - International Leadership University – Nairobi

Bachelor of Arts - Bible and Theology - Global University (USA) – East Africa School of Theology

Corporate Secretarial Studies - Commercial Law – Part I - KASNEB

Diploma - Secretarial Administration, Bookkeeping & Accounts - Carlile Business College

Certificate - Computer Studies - Carlile Business College

KCSE - Kihumbuini Secondary School

KCPE - Martin Luther Primary School