Joy Bosire

Ambitious, customer-focused and results-driven sales professional with 2+ years of experience in customer-facing environments, with strong capabilities in customer engagement, product promotion, sales support and relationship building. Skilled at understanding customer needs, communicating product value, handling objections and creating positive customer experiences that encourage repeat business. Confident in engaging different types of customers, identifying opportunities to increase sales and maintaining professionalism in fast-paced environments.

Strong communicator with excellent interpersonal skills, persuasive ability, attention to detail and a genuine passion for achieving sales results. Adaptable, quick to learn new products and services, and comfortable working independently or as part of a high-performing sales team.

Sales & Customer Relations - Tumaini Electrical Limited

2 Years

• Engaged customers professionally to understand their needs and recommend products suitable for their requirements and budgets.
• Promoted products by clearly explaining their features, benefits and value to potential customers.
• Built positive relationships with customers through attentive service, effective communication and professional follow-up.
• Supported sales by identifying opportunities for upselling and cross-selling based on customer needs.
• Handled customer questions and concerns professionally, providing appropriate solutions and escalating complex issues when necessary.
• Assisted customers throughout the purchasing process, from product selection to payment and completion of transactions.
• Processed a high volume of customer transactions accurately while maintaining efficiency during busy periods.
• Maintained accurate customer and sales-related records to support accountability and smooth business operations.
• Created a welcoming customer experience that encouraged customer satisfaction and repeat business.
• Worked closely with colleagues to ensure smooth daily operations and effective customer service.
• Demonstrated the ability to remain calm, professional and solution-oriented when handling demanding customers.
• Trained and supported 3+ new team members on customer service standards, system operations and workplace procedures.
• Consistently demonstrated reliability, attention to detail and the ability to work effectively under pressure.

Diploma - Information Communication and Technology - KIRIRI WOMEN'S UNIVERSITY OF SCIENCE AND TECHNOLOGY (2023-01 - 2025-01)

Kenya Certificate of Secondary Education (KCSE) - ST. BRIGITTA GIRLS HIGH SCHOOL (2019-01 - 2022-01)