Digital Channels Officer at Family Bank ltd
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Highly motivated and result driven professional seeking challenging banking position to utilize my strong financial acumen, exceptional customer service skills where I can utilize my analytical skills and customer centric approach to drive revenue growth and deliver exceptional financial services. I am result driven banking professional with a proven track record of exceeding targets and providing outstanding customer service, proficient in financial analysis risk management and compliance seeking and opportunity to contribute my expertise to a dynamic banking team.
Ensure that all the digital and e channels systems are properly managed and deliver business results and delightful customer experience
Provide solutions to all systems related problems or failures o Ensure strict adherence to all regulations statutes, standards, practices,
and all internal processes and procedures as per the relevant manuals comply with all relevant external legislation and regulations with regard to compliance requirements o Participated in carrying out system implementation rollouts and upgrades and ensure maintenance of the required system configuration parameterization and change control procedures.
o Provide solutions to all system related problems or failures o Ensured uptime and efficiency of the business systems and provide advice training demonstrations and all trouble shooting needs for any problem or knowledge digital channels may require before liaising with vendors if technical problem is over capability.
o On boarded customers on use of internet banking and trained on maximum usage o Issues prepaid card, credit and debit cards o Contribute to the departments achievements of satisfactory rating in both internal and external audit by performing the role to the required standards and adhering to all internal processes and procedures ass per relevant manuals, policies and regulations of the bank o Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels o Ensure that business systems are protected and secure and that policies,
procedures and guidelines for information processing and outputs are well documented, detailed available and well understood o Cross selling by identifying opportunities to promote and sell additional banking products and services to customers
May 2015- September 2019
Bachelor’s degree in arts and design
Achievement – second class honors upper division
