Joy Murimi

Friendly, motivated, and customer-focused Bachelor of Economics graduate seeking an entry-level Customer Service Representative position. Strong communication, problem-solving, and interpersonal skills with experience supporting customers through a family business. Adept at handling inquiries, maintaining accurate records, and working collaboratively in fast-paced environments. Committed to delivering excellent customer experiences while learning and growing professionally.

Volunteer - Family Business

(2024-04)

• Assisted customers by responding to inquiries in a friendly and professional manner.
• Built positive relationships with customers through effective communication.
• Maintained accurate business records and organized documentation.
• Recorded daily business transactions and prepared expense summaries.
• Entered and updated business information using Microsoft Excel.
• Coordinated daily business operations to ensure smooth service delivery.
• Supported business activities while maintaining professionalism and confidentiality.

Clerk - IEBC

(2022 - 2022)

Bachelor of Economics - Economics - Machakos University (2020 - 2024)

Kenya Certificate of Secondary Education - KCSE - Mugoiri Girls High School (2016 - 2019)