Joy Tery

Detail-oriented and highly motivated Information Technology professional with a Diploma in Information Technology from Jomo Kenyatta University of Agriculture and Technology (JKUAT) and Cisco Certified Network Associate (CCNA) certification. Strong foundation in IT support, networking, system administration, and cybersecurity, with excellent analytical and troubleshooting skills. Demonstrates a proactive approach to problem-solving, continuous learning, and adapting to emerging technologies in dynamic work environments.

Sales Attendant at Miniso (Present)

• Delivered high-quality customer service by assisting customers with product selection and inquiries
• Promoted products effectively to support sales growth and improve customer satisfaction
• Processed cash and mobile payments accurately and efficiently
• Maintained organized merchandise displays and ensured a clean, professional store environment
• Collaborated with team members to achieve daily and monthly sales targets
• Strengthened communication, teamwork, and customer engagement skills applicable to IT support roles

Diploma in Information Technology – Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2021-09 – 2023-12)

Kenya Certificate of Secondary Education – Kibiru Secondary School (2020)