Joy Vukasu

I am a technology enthusiast with experience spanning software development, artificial intelligence, UI/UX design, data annotation, and technical support. I am passionate about building innovative solutions that solve real-world problems and create meaningful user experiences. My technical background includes full-stack web development using the MERN stack (MongoDB, Express.js, React.js, and Node.js), where I have designed and developed applications from concept to deployment.

One of my notable projects is StudyMate AI, an AI-powered study assistant designed to enhance learning through intelligent academic support. Through these projects, I have gained experience in frontend and backend development, database management, API integration, debugging, and software engineering best practices. In addition to software development, I have worked as a Generalist AI Trainer, Data Annotator, Content Evaluator, and AI Output Reviewer, applying rubric-based evaluations, quality assurance processes, and analytical reasoning to improve AI systems.

These experiences have strengthened my attention to detail, critical thinking, and ability to work with complex guidelines and datasets. I also have experience in UI/UX design, where I focus on creating intuitive, user-centered interfaces that balance functionality and visual appeal. My understanding of user experience principles helps me develop products that are both effective and engaging.

As an IT Technical Support Specialist, I have assisted users in troubleshooting software and technical issues, diagnosing problems, and providing clear solutions. This experience has strengthened my communication skills, customer-focused mindset, and ability to resolve challenges efficiently. I am always eager to learn new technologies, collaborate with talented teams, and contribute to projects that leverage software and AI to create meaningful impact.

IT Tech Support at Kenya Pipeline Company (2026-01 – 2026-04)

• Provided technical support for staff, troubleshooting both hardware and software issues.
• Assisted with user account setups, system logins, password resets, and software installations.
• Configured IP phones, network devices, and ensured connectivity across office systems.
• Documented technical procedures, created user guides, and trained staff on IT best practices.
• Supported team projects in deploying software solutions and maintaining IT infrastructure.

UI/UX & Web Development at Freelance/ Portfolio Projects (2025-06 – 2025-11)

• Designed and implemented a Digital Parking Management System with login, vehicle registration, and admin dashboards.
• Built responsive web applications using HTML, CSS, JavaScript, and PHP, with fully functional MySQL databases.
• Created mobile app interfaces, dashboards, and web designs featured in my Dribbble portfolio.
• Conducted user research, wireframing, prototyping, and testing to ensure a user-centered design approach.
• Delivered graphics and designs using Canva and Adobe Photoshop for clients and personal projects.

AI Data Annotator at RWS Company (2025-09 – 2025-10)

• Annotated and labeled text and/or visual data with 98%+ accuracy to support machine learning model training.
• Evaluated and rated AI-generated content for relevance, correctness, toxicity, and quality.
• Followed detailed project guidelines to ensure consistent dataset output and maintain data integrity.
• Provided feedback to improve model responses, grammar, coherence, and safety compliance.
• Completed high-volume tasks within strict deadlines while maintaining quality.

Bachelor's in Computer Science – Mount Kenya University (2023-05)

Course in Artificial Intelligence – Udemy (2024-06 – 2024-09)

Highschool – Friends School Kaimosi Girls (2019-01 – 2022-12)

Primary School – Serve Academy (2016-01 – 2018-11)

Primary School – Miritini Sunshine Academy (2007-01 – 2015-11)