Joyce Irungu

I am a motivated, adaptable and responsible communication and public relations graduate with experience in business management. I have developed skills in business administration having exposure in almost all areas of business Management. In my seven years of experience, I have done:

• Front office Management: 
  • Co-ordinating all office activities
  • Scheduling internal, external and virtual meetings
  • Answering calls and directing as needed.
  • Maintaining an up – to date filling system in the office
  • Provide general administrative and clerical support.
  • Manage petty cash
• Admin Services: 
  • Preparing payroll for casuals – Basic Book keeping
  • Managing all social media platforms- Marketing
  • Personal assistant to the Managing Director
  • Develop and maintain a filing system
  • Receiving and issuing of materials from the store
  • Manage and maintain the executive management’s schedules
  • Handling telephone calls and appointments, screening and directing calls.
  • Receiving, sorting, registering, and distributing incoming mails for the assigned department for action.
  • Maintain appointment diary either manually.
  • Order office suppliers
  • Provide general support to visitors

Provide information by answering questions and requests

WORK EXPERIENCE:

GIANT MILLERS LIMITED AND GIANT EDGE DISTRIBUTORS LIMITED.

Administrative Officer from Oct 2020 – to date.

Duties and Responsibilities.

1. Co- ordinate activities throughout the company to ensure efficiency, and maintain compliance with company policy.
2. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
3. Responding promptly to customer inquiries.
4. Communicating with customers through various channels.
5. Acknowledging and resolving customer complaints.
6. Monitor and support online clients by actively managing Face book page, WhatsApp and any other online platform authorized by management.
7. Processing orders, forms, applications, and requests.
8. Keeping records of customer interactions, transactions, comments, and complaints.
9. Communicating and coordinating with colleagues as necessary.
10. Providing feedback on the efficiency of the customer service process.
11. Managing a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional customer support.
13. Deliver professional customer service though phone calls and one on one conversations both internal and external.
14. Receive letters, applications packages and distributing to the respective offices.

NATIONAL COUNCIL FOR PERSONS WITH DISABILITIES.

Public Relations and Communication (Internship from Oct 2019- Oct 2020)

Duties and Responsibility

1. Dealing with enquiries from the public, the press, and related organizations
2. Organizing and attending promotional events such as press conferences, open days, exhibitions, tours and visits
3. Speaking publicly at interviews, press conferences and presentations
4. Providing clients with information about new opportunities and current PR campaigns progress 
5. Keeping safe custody of equipment, documents and records
6. Managing and updating information and engaging with users on social media sites such as Twitter, website and Facebook
7. Liaising with clients, managerial and journalistic staff about budgets, timescales, and objectives
8. Drafting minutes
9. Filling of relevant documents
10. Attending meetings with various stakeholders. 
11. Receiving, filing and dispatching correspondence
12. Offer administrative support to the communication team in tracking products and materials according to deadlines.
13. Coordinate or lead communication related trainings or events for staffs and partners

SUPER CLEAN SHINE FROM JAN 2019- 0CT 2019

Receptionist.

• Answer telephone calls to take messages from clients or to provide information
• Receive walk-in customers and guests and make them comfortable
• Direct or escort guests or visitors to specific areas or correct offices
• Create adjust or cancel appointments when necessary
•  scanning, mailing and filing documents
• Inform other members of staff about visitors or cancellations
• Enter customer details into the company's records or database
• Copy, file and maintain digital or paper records
• Assisting the human resource team with recruitment, on-boarding and termination of employees
• Maintaining the office space and re-stocking office supplies
• Handle all incoming and outgoing correspondence
• Arranging meetings and taking minutes or notes
• Perform other administrative work like typing, proofreading, and transcription

GREEN ENERGY KENYA LIMITED AUG 2015 TO AUG 2018.

Administrative officer.

Duties and Responsibility: 

1. Answer and direct phone calls
2. Develop and maintain a filing system
3. Provide information by answering questions and requests
4. Ensure operation of equipment by completing preventive maintenance requirement, calling for repairs maintaining equipment inventories.
5. Maintain contact lists
6. Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
7. Photocopy and print out documents on behalf of other colleagues
8. Handle sensitive information in a confidential manner.
9. Reply to email, telephone or face to face professionally.
10. Organize and schedule meeting and appointment.
11. Maintain computer and manual filing systems
12. Ensures the administrative offices, reception area is kept clean and organized, 
13. Handling direct calls and respond to inquiries 
14. Assist visitors in a courteous manner. 
15.  Giving instructions
16. Filing all correspondence, records, date stamps and distribute all incoming mail,
17.  Ensures the administrative offices, reception area is kept clean and organized, 
18.  Handling direct calls and respond to inquiries
19. Assist visitors in a courteous manner.

EDUCATION BACKGROUND: 

• Certificate in personal financial Planning Attained on 7th Dec 2019
• Degree in Communication and Media (Chuka University) Graduated on 13th Nov 2015, 2nd class honor’s
• Kenya Certificate of Secondary Education (Jovens High school)
• Kenya Certificate of Primary Education (Kaharati Primary school)