Joyce Mugure
Digital Marketer and Analyst
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About
Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match for the Social Media Manager requirements and will bring immediate value to any targeted company goals. Previously, in my Freelance Transcriptionist role, I exercised a calculated and methodical approach to problem-solving.
I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in progress tracking and lead generation with proficiency in market analysis. I believe my customer service, innovation, and team-building abilities will support and drive your continued organizational success.
Experience
FREELANCE TRANSCRIPTIONIST | 01/2022 - Current
GoTranscript.com - Remote, Remote
Edited drafts originating from speech recognition software to eliminate errors and improve flow.
Replayed dictation tapes to verify the contextual accuracy of reports.
CUSTOMER SERVICE MANAGER | 12/ 2021 - Current
Legend's Clothing Store - Ongata Rongai, Kajiado
Sent out service reminder notices to customers by letter, text, or telephone.
Do all the secretarial and data management stuff within the business.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
VIDEO EDITOR INTERN |09/2017 - Current
YouTube channel, Joyce Mn - Ongata Rongai, Kenya
Carried out my attachment practice at Multimedia University.
Do recording, editing, uploading, and distribution of the link, and currently, it’s at more than 40K views.
Discussed sound requirements of pictures with sound effects editors. Transformed raw footage into finished work using Adobe After Effects and Photoshop.
SOCIAL MEDIA MANAGER/ DIGITAL | 03/2020 - 12/2022
254 Drip store/ Nguyo Drip Hub - Nairobi, Kenya
Collaborated with public figures, companies, and press to boost and enhance brand on social media.
Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
Education
Rongo University College - Migori, Kenya | Diploma
Journalism And Media With IT - 01/2017 - 12/2021
Before that I had been studying Bachelor in Education- Geography and Christian Religious Education (CRE) for Special Needs children for two years.
Nairobi Institute of Business Studies - Rongai Campus
Computer Packages
Baraka Oontoyie Secondary School Ewuaso Kindong- Kiserian (KCSE)
Highschool Diploma 02/2013 - 11/2016
Overall Mean grade: C+ GPA: 47
Drama Club Member up to Regional level
Music Festival vocalist and school choir member
Member of the Student Council
