Judith Owisoh

I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. I believe in excellence and have always dedicated myself. I'm keen to work for a company with a great reputation and high profile

Brand Ambassador/ Sales Person Bizmark Consultants 2017

Roles and duties

● Keep inventory track

● Elevate complaints of customers to the management

● Performing cost-benefit analyses of existing and potential customers

● Provide customers with information about the products

● Maintaining positive business relationships for future sales

● Proper documentation of day-to-day sales

● Create solutions and ensure a smooth sales process

Field Officer Sasa Africa Limited (July 2019-April 2020)

Roles and duties

● Ensure that the artisans have adequate raw materials for production

● Inspecting the quality of delivered products to ascertain the appropriateness and specifications of the clients

● Collecting samples for subsequent inspection

● Micro-managing the artisans to ensure that they meet the standard of quality of products required by the company

● Ensure that the products are produced on time to meet the shipping

Timelines

Computer Clerk Sunmatt Limited (Aug 2020 to Sept 2021)

Roles and Duties

● Manage company Inventory

● Undertake basic bookkeeping tasks and issue invoices,

● Assist in office management and organisation procedures

● Assist in managing supplied Stocks to customers

● Maintain General files and records so they remain updated and easily accessible

 Customer Service Representative CCI Kenya( Feb 1 2022 to Date)

Roles and Duties

• Provide clear, timely, professional and accurate communication to callers in a courteous manner
• Ensure Data accuracy by following verification procedures such as repeating and confirming the names, phone numbers, addresses, and credit card numbers
• Read comprehend and follow formatting procedures for data entry or sales
• Accurate dispositioning of calls and Reporting
• Ensure that customers make buying decisions armed with the right amount of information which is accurate. Identify when a customer is complaining and provide the best solution to find an appropriate resolution aligned with business processes
• Provide customers with information about company products and services
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken
• Forward all filed claims to appropriate department for handling and investigation
• Manage and protect the reputation of the company and its clients

Education UNIVERSITY OF NAIROBI- 2015-2019

Bachelor’s degree in Sociology and Conflict and Peace Studies

INSTITUTE OF ADVANCED TECHNOLOGY (IAT) 2014

Completed International Computer Driving License (ICDL)

ERUSUI GIRLS HIGH SCHOOL 2010 – 2013

Sat for K.C.S.E and attained grade B-

KINYAGO PRIMARY SCHOOL -DANDORA.

Sat for K.C.P.E and attained 317/500 Marks

Standard PC competence in Microsoft modules of

● Word processing.

● Presentations.

● Information and communication.

● Spreadsheet.