Judy Ngugi

I am passionate about creating great dining experiences and excel in training and managing teams to deliver excellent customer service. I have more than five years of experience as a restaurant manager and this has allowed me to develop a broad skill set, from excellent customer service and people management skills to strong budgeting, business development, and marketing skills.

Managed design of dynamic widgets, focused on Sales, Customer experience, Gross Profit and

Compliance

• Responded to customer concerns effectively when complaints were escalated beyond branch level
• Developed new process for employee evaluation which resulted in marked improvement in performance. Complex manager appraisals.
• Verified accuracy of data - sales vs customer tally, stock balances and variances
• Worked directly with the head of departments (Human Resource, Training, Marketing, Finance, Central

Stores and Central Kitchen) to address matters pertaining to each

• Obtained documents, clearances certificates and approvals from Local Council
• Produced reports for senior management team on weekly/monthly basis
• Weekly Branch visits to offer support in areas that pertain to all operational concerns

Hotel Management Diploma

Computer packages and Customer Service Trained in Hotel and Restaurants