Juliet Moraa

I am a proactive and adaptable professional with experience in public relations, marketing, customer service, media, and administrative support. I have developed strong communication, problem-solving, and organizational skills through roles in television, customer service, and hospitality. I am passionate about building positive relationships, delivering excellent customer experiences, and contributing to organizational growth.

I am a quick learner, work well under pressure, and thrive in collaborative, fast-paced environments while maintaining professionalism and attention to detail.

Internship & Graduate | PR and Marketing at KUTV (2026-06 – Present)

• Managing KUTV's public image and brand awareness.
• Planning and executing marketing campaigns for TV and radio programs.
• Selling advertising space and sponsorship opportunities.
• Managing social media platforms and creating engaging content.
• Organizing events and promotional activities.
• Building relationships with clients, media houses, and corporate partners.
• Writing press releases and promotional materials.
• Supporting audience growth and increasing viewership

Internship & Graduate | Studio Technical Operator Intern at KENYATTA UNIVERSITY TV (KU TV) (2025-07 – 2025-09)

• Operated cameras, switchers, and audio equipment during live and recorded broadcasts.
• Supported setup and breakdown of lighting, microphones, and teleprompters to maintain visual/audio quality.
• Coordinated with producers and directors to ensure smooth transitions and technical consistency.
• Conducted pre-broadcast equipment tests and troubleshoot live technical issues.
• Archived and managed media using Adobe Premiere Pro and Final Cut Pro.
• Applied visual storytelling and framing principles learned through academic training.
• Adapted quickly to multi-camera shoots and evolving studio demands.

Customer Service Representative at CALL CENTER INTERNATIONAL KENYA (2024-05 – 2025-05)

• Handled inbound and outbound calls, assisting customers with account inquiries, billing issues, and service troubleshooting in a fast-paced call center environment.
• Delivered clear, professional communication while resolving technical and billing concerns, consistently meeting performance targets and service-level expectations.
• Followed scripts and call flows while applying good judgment to de-escalate issues and provide a positive customer experience.
• Documented interactions accurately in the CRM system, ensuring smooth follow-up and team coordination.

Receptionist at CJ Bar and Restaurant (2023-04 – 2023-09)

• Welcoming and greeting guests warmly as they arrive.
• Managing reservations and bookings (phone, walk-in, or online).
• Answering phone calls and responding to customer inquiries.
• Directing guests to their tables and coordinating with the service team.
• Handling customer complaints or concerns professionally and escalating them when necessary.
• Processing payments, issuing receipts, and balancing the cash register when required.
• Maintaining the reception area to ensure it is clean and presentable.
• Providing information about the menu, promotions, events, and restaurant services.
• Coordinating with waitstaff, kitchen staff, and management to ensure smooth customer service.
• Assisting with administrative tasks such as filing records, preparing reports, and managing guest feedback.

Waitress at Havanna lounge (2022-04 – 2022-09)

• Welcomed and seated customers in a friendly and professional manner.
• Presented menus and explained food and beverage options.
• Took accurate food and drink orders and relayed them to the kitchen and bar staff.
• Served food and beverages promptly while ensuring excellent customer service.
• Checked on guests during their meals and addressed their requests or concerns.
• Processed customer bills and handled cash, card, and mobile payments accurately.
• Maintained cleanliness and proper table setup before and after service.
• Promoted menu specials and upsold food and beverages to increase sales.
• Worked closely with kitchen and bar staff to ensure timely order delivery.