Julius Kariuki

Dynamic and results-driven Hospitality Manager with over a decade of experience leading operations in hotels, serviced apartments, and lodges. Proven expertise in front office management, guest services, revenue control, and team leadership. Adept at implementing operational systems, improving service standards, and maximizing guest satisfaction. Recognized for increasing revenue, optimizing efficiency, and building high-performing teams that consistently exceed performance targets.

Operations and Admin Manager - CySuites Apartment Hotel - Nairobi

(2023-08)

• Oversee daily hotel operations ensuring efficiency, quality, and profitability.
• Formulate and implement operational systems, processes, and best practices.
• Manage budgets, forecasts, and performance metrics to optimize results.
• Recruit, train, and supervise staff to maintain high service standards.
• Enhance guest satisfaction through quality control and service improvements.

Night Manager & Night Auditor - Hermosa Gardens Hotel & Cottages - Nairobi

(2022-08 - 2023-08)

• Verified and reconciled all daily transactions in PMS and POS systems.
• Prepared end-of-day and daily revenue reports for senior management.
• Ensured all sales, including banquets and conferences, were accurately recorded.
• Handled guest relations during night hours, resolving issues promptly.

Supervisor & Assistant Manager - Mima Gardens Hotel - Murang’a

(2021-08 - 2022-08)

• Directed day-to-day hotel operations ensuring compliance with service standards.
• Managed bookings, purchases, and supplier vetting processes.
• Introduced cost control measures reducing wastage and improving efficiency.
• Boosted revenue by enhancing guest service delivery and team coordination.

Administration & Sales Coordinator - Beauty Bee Ltd - Nairobi

(2018-09 - 2019-10)

• Coordinated office operations ensuring compliance with policies.
• Managed communication channels and strengthened client relationships.
• Increased sales revenue by fostering long-term customer partnerships.

Front Office Supervisor / Night Auditor / Transport Coordinator - Waridi Paradise Apartment & Hotel - Nairobi

(2013-12 - 2018-07)

• Supervised front office operations ensuring efficient guest check-in/out processes.
• Coordinated transport logistics and managed financial reconciliations.
• Restructured operational procedures, improving workflow efficiency.

Receptionist / Cashier / Night Auditor - Oltukai Lodge, Safari Park Hotel & Casino, Utalii Hotel

(2008 - 2013)

• Handled guest services, cash transactions, and financial reporting.
• Ensured accuracy in postings, rates, and departmental charges.
• Maintained high customer service standards in fast-paced hospitality settings.

Certificate - Front Office Operations - Kenya Utalii College (2008 - 2010)

KCSE - Chinga Boys High School (2007 - 2007)