Operation Manager
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I am a results-driven and strategic Operation Manager with over 4 years of experience leading high-performing sales teams and driving revenue growth across diverse territories. My professional journey has been marked by a deep understanding of customer needs, a passion for building strong client relationships, and a consistent track record of exceeding sales targets. I thrive in dynamic, fast-paced environments and am adept at analyzing market trends to implement effective sales strategies that increase market share and customer satisfaction.
WORK EXPERIENCE (~ 5 Years of experience)
Position: Sales and Operation Manager
Company :Coastal Image Technologies (Mombasa)
Dates : March 2025 – Present
● Document and manage core business processes across sales, support inventory, procurement, and finance.
● Build and maintain relationships with key customers, partners and stakeholders, addressing their needs, resolving issues, and developing long-term partnerships .
● Monitoring sales progress (B2B and B2C) and taking corrective action as needed to ensure the sales team meet or exceed targets.
● Ensure proper use of the company systems such as ERP, CRM, inventory, helpdesk and other business tools.
● Enforce standard operating procedures (SOPs) company-wide.
● Oversee project delivery & implementation timelines, budgets, and cross-functional coordination
● Prepare business cases for new initiatives and participate in strategic planning.
● Coordinate departmental workflows, manage staff KPIs and lead performance review cycles
● Improve team morale, reduce turnover and support recruitment.
● Monitor cash flow budgets, and key financial indicators in collaboration with the MD.
● Review and track cost optimization initiatives and report variances to the MD.
● Support procurement, cost analysis, and contract negotiations.
● Ensure customer support processes to meet SLA targets and customer satisfaction goals.
● Oversee repair turnaround time, job card tracking and feedback loops.
● Implement improvements to customer journey, experience and retention.
Dates : December 2023 – March 2025( 2 years experience)
● Train and coach the Field officers, providing ongoing support to enhance leadership on sales and repayment effectiveness.
● Build stronger relationships with partner distributors and also agro dealers partners.
● Responsible for managing and optimizing assigned budgets, ensuring cost-effective use of funds and strict adherence to financial guidelines. Accountable to the Regional Sales Manager for all budget-related matters.
● Contact and manage AG-Product demo plots in assigned territory
● Build and maintain strong relationships with farmers by regularly meeting with them to understand their needs, profile their requirements, and deliver customized, value-adding solutions that support their business growth.
● Drive new business generation through proactive prospecting, networking, and cold-calling, identifying potential clients and converting them into long-term partners.
● Consistently achieve and exceed sales targets by developing and implementing effective sales strategies. Regularly report on sales performance, providing detailed analysis and insights to guide decision-making.
● Maintain and expand the farmer database by ensuring accurate and up-to-date customer information within the company’s
CRM system. Leverage this data to identify sales opportunities and enhance customer engagement.
● Work closely with internal departments, including marketing, operations, and finance, to align sales strategies with company goals and ensure seamless execution of sales plans.
2000 farmers in Kakamega
Company: Apollo Agriculture limited-Kenya
Dates :December 2022 – November 2023
● Operational Support: Oversee and ensure smooth execution of field operations, including logistics, scheduling, and resource allocation.Provide support to field teams (Agrodealers, Field sales manager and field officers,) by solving operational challenges and providing troubleshooting assistance.
● Monitoring and Reporting ,Collect data and monitor field activities to ensure tasks meet safety, quality, and performance standards.Track project progress, budget, and deadlines and provide regular updates to stakeholders and management.
● Prepare detailed reports for leadership on field performance, incidents, or any delays.
● Collect data and monitor field activities to ensure tasks meet safety, quality, and performance standards
. ● Track project progress, budget, and deadlines and provide regular updates to stakeholders and management.
● Prepare detailed reports for leadership on field performance, incidents, or any delays.
Training and Supervision,Provide on-the-job training and support for field field officers, ensuring they understand sales strategies, company products, and equipment usage.
● Troubleshoot and resolve issues that arise in the field, such as Apps malfunctions, logistical challenges, or environmental conditions that impact Apollo operations.
● Act as a liaison between field teams and office-based management or engineering teams to resolve challenges.
Position: Assistant client relationship officer
Company:I&M Bank limited
Dates: 20/1/2020 - 1/11/2021
● Supervise development of credit applications and monitor portfolio of individual units.
● Coordinate with finance, global network and other departments and ensure effective performance.
● Supervise allotted account portfolios and ensure excellent customer service and assist in minimizing financial risk.
● Prepare management reports for various industry studies and identify appropriate market opportunities . .
● Administer all work and ensure compliance to all guidelines, sales process and standards to ensure effective inspections. ● Provide excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients.
● Assist bankers to arrange credit facilities, participate in client meetings and prepare marketing materials for new clients and prospective clients.
● Supervise and administer work of ARM’s management in loan underwriting, loan packages, portfolio monitoring, and business development.
Position: Credit officer.
Company :Quest holding company-Nairobi kenya
Dates : 11/05/2018 - 5/01/2020
● Plan a course of action to recover outstanding payments.
● Handle complaints and questions from clients.
● Keep track of assigned accounts to identify outstanding debts.
● Investigate and handle discrepancies
● Update accounts status
● Visit the debtors to negotiate the dates of payments.
● Advice and provide financial education to debtors
Machakos University: : Bachelor Of Arts in Economics (September 2016 – Dec 2020)
Narok High school: :KCSE Certification (B) May 2011 – Dec 2015
Olasiti boarding primary school : KCPE Certification (344) (jan 2002 -Dec 2011)
