Kaiya Muiruri

Competent business banker eager to contribute positively to a dynamic business environment. My passion for excelling drives me to achieve personal goals as I contribute positively to the objectives of organization I work with. I take pride in addressing challenges head-on, collaborating with diverse teams and consistently evolving within my career trajectory.

Relationship supervisor - SME - EQUITY BANK KENYA

(2024-01 - 2025-07)

Management of borrowing and non-borrowing customers in the Branch to enhance customer loyalty, mitigate against loss and increase business.

• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
• Collaborate and coordinate the development and the implementation of the sales initiatives with other Branch business stakeholders.
• Continuously conduct and advise market intelligence to identify new markets customer trends, Branch government directives and changes in the policy.
• Maintaining a sustainable, profitable and high-quality balance sheet.

Relationship supervisor - Ecosystem and Value Chain Banking - EQUITY BANK KENYA

(2022-01 - 2023-12)

• Supervised and guided Payment officers on ecosystem banking.
• Sourced, onboarded and managed potential anchor for financing.
• Onboarded and managed prequalified retailers for ecosystem financing.
• Sourced and trained retailers on ecosystem financing and financial literacy
• Cultivated and maintained relationships across various levels of the ecosystem.
• Drove customer service excellence and ensured successful loan product uptake of retailers.
• Harmonized operations through collaboration with payments and credit departments.
• Handled disbursed loans, maintained and managed customers with arrears to maintain a quality loan book.

Relationship officer – operations officer - EQUITY BANK KENYA

(2019-01 - 2021-12)

• Customer Relationship Management.
• Onboarded new clients through sales and marketing of bank products.
• Received and managed customer disputes and queries.
• Issued ATM cards and Equitel lines.
• Educated customer on usage of digital platform.
• Receipt of deposits and payment of clients
• Record management and clearing
• Handled money transfers including but not limited to Western Union, Money Gram, World remit, Transfast, M-pesa.

Field Register - Jungle Nuts Company

(2017-01 - 2019-12)

• Educated and onboarded farmers, promoting agricultural products.
• Managed supply chain efficiencies from sourcing to delivery of agricultural products like macadamia and avocadoes
• Ensured quality agricultural products that comply with international standards
• Coordinated and ensured that farmers are paid

MSc - Project Management - Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science - Purchasing and Supplies Management - Dedan Kimathi University of Technology

Kenya Certificate of Secondary Education - Gatanga Girls High School

Kenya Certificate of Primary Education - Jamhuri Primary School