Kakai Jacob

I am currently pursuing a Bachelor's degree in Economics and Statistics at Kenyatta University, where I have developed a solid understanding of data analysis methodologies and tools. My coursework has provided me with a comprehensive knowledge of statistical analysis, data mining, and data visualization techniques. I have also gained practical experience in handling and analyzing large datasets using tools such as Python, R, and SQL.

During my academic projects, I have had the opportunity to work on various data analysis tasks, where I was responsible for gathering and cleaning data, performing exploratory data analysis, and deriving meaningful insights from complex datasets. I am highly proficient in data manipulation and analysis using libraries such as Pandas, NumPy, and matplotlib. Additionally, I have experience with machine learning algorithms and have implemented predictive models for classification and regression tasks.

Furthermore, I possess excellent problem-solving skills and a keen attention to detail, which enables me to identify patterns and trends within data effectively. I am a strong communicator and enjoy collaborating with multidisciplinary teams to develop data-driven solutions. My ability to present complex findings in a clear and concise manner allows me to effectively communicate insights to both technical and non-technical stakeholders.

PROFESSIONAL EXPERIENCE

Denaco Analytics (January 2022- October 2022)

• Statistical Data Analysis

Customer Service Representative at Horizon Contact Centre March 2019- August 2020

• Presented company products and services and solicited orders from both current regular customers and potential new customers. 
• Maintain customer experience levels within the quality standards stipulated. 
• Handle objections by building rapport with customers. 
• Update information onto the CRM. 
• Adhere to Data Protection policy with regards to confidentiality of customer details. 
• Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements. 
• Listen and responds to customer queries. 
• Troubleshoot Mobile App Related issues and providing first level resolutions to the customers. 
• Understand and adhere to the escalation process.
• Provide peer support to other Customer Service Representatives in an effort to improve
• Conduct surveys, campaigns, promotions and carry out enquiries on the Company’s products and services. 

SUMMARY OF KEY COMPETENCIES

• Excellent Communication Skills.
• Excellent analytical skills
• Sharp reasoning and logical skills and able to identify the pros and cons of available solutions.
• Ability to effectively manage deadlines.
• Excellent documentation, organizational and time management skills
• Ability to pay attention to detail and report accurately.
• Strong organizational skills and able to coordinate and manage a diverse array of responsibilities.
• Ability to work in high pressure environments and deliver to strict deadlines.
• Capable of working to a high standard as part of a team committed to quality of service, yet able to accept responsibility for an individual contribution.
• Strong People Management skills
• Financial Analysis and book keeping
• Data analysis and presentation (Quantitative and qualitative analysis)
• Business forecasting and economic evaluation of future value
• Risk evaluation, project Appraisal and Management

Part-Time Community Engagements

• Community service; helping at children’s homes and the underprivileged people in the community.
• Tree planting Initiatives

EDUCATIONAL BACKGROUND

Kenyatta University July, 2023 - September 2017: 

Bachelor of Economics and Statistics.

Kenyatta University March 2019- September 2020:

Short course on programming languages: R studio, STATA, SPSS, PSPP, EViews, Rapid Miner, Apache, Minitab, MS Excel, MATLAB, Python, SQL, Quirkos and NVIVO.

Alliance High School December, 2016 – February, 2013:

Kenya Certificate of Secondary Education (KCSE)

Friends School Satellite Academy December 2012-January 2005:

Kenya Certificate of Primary Education (KCSE)