Kamau Chege
SENIOR OPERATIONS, CUSTOMER EXPERIENCE MANAGER
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About
Senior Operations and Customer Experience Manager with 15 years’ experience in Business Operations, Team Leadership & Service Operations. Experienced in developing strategies that have achieved positive NPS scores, improved Client retention as well as well as improved revenue generation.
Skilled in leading Highly motivated teams, Handling & Managing complaints. Conversant with the latest Operations and customer service digital and technology advancements. Possesses Excellent Budgeting and Executive Reporting Capabilities. Currently available to new opportunities both locally & internationally.
Experience
Senior Operations and Customer Experience Manager with 15 years’ experience in Business Operations, Team Leadership & Service Operations. Experienced in developing strategies that have achieved positive NPS scores, improved Client retention as well as well as improved revenue generation.
Skilled in leading Highly motivated teams, Handling & Managing complaints. Conversant with the latest Operations and customer service digital and technology advancements. Possesses Excellent Budgeting and Executive Reporting Capabilities. Currently available to new opportunities both locally & internationally.
Education
Bachelor's Degree in Linguistics
Strathmore leadership and Management program
Various professional certifications in Leadership, Management
