Kamina Sheilla

Motivated and customer-focused professional with over 3 years of experience in hospitality and customer service within fast-paced environments. Skilled in customer engagement, communication, upselling, and building positive client relationships. Experienced in handling customer inquiries, supporting daily operations, and working collaboratively within teams to achieve service goals.

Strong interpersonal and organizational skills with a willingness to learn and grow within business development and client-facing roles.

Supervisor - Sugar Bowl - Nairobi, Kenya

(2024-12 - 2026-01)

• Supervised daily restaurant operations and supported team members to ensure excellent customer service delivery.
• Built positive customer relationships through professional communication and personalized service.
• Assisted in promoting menu items and upselling products to improve customer satisfaction and sales.
• Handled customer concerns professionally and contributed to maintaining repeat business.
• Coordinated daily operational activities and maintained smooth workflow during busy shifts.
• Assisted in inventory monitoring and maintaining operational standards.

Waitress - Sugar Bowl - Nairobi, Kenya

(2024-03 - 2024-12)

• Delivered excellent customer service in a high-volume hospitality environment.
• Engaged customers professionally and provided recommendations to enhance customer experience.
• Processed customer orders and transactions accurately using POS systems.
• Developed strong communication, multitasking, and problem-solving skills through daily customer interaction.
• Earned promotion to Supervisor due to strong performance and reliability.

Waitress - Artcaffe - Nairobi, Kenya

(2023-01 - 2023-12)

• Provided professional customer service while maintaining high hospitality standards.
• Assisted customers with inquiries, recommendations, and requests in a courteous manner.
• Supported upselling efforts through effective communication and product knowledge.
• Collaborated with team members to ensure smooth operations during fast-paced shifts.
• Assisted in training new staff on customer service standards and workplace procedures.

Intern – Food & Beverage Service - Tribe Hotel & Trademark Hotel - Nairobi, Kenya

(2022-01 - 2022-04)

• Supported guest service operations in luxury hospitality environments.
• Assisted in maintaining excellent service standards and customer satisfaction.
• Developed communication and interpersonal skills through interaction with diverse guests.

Intern – Hospitality Operations - Angama Mara - Maasai Mara, Kenya

(2018-11 - 2019-02)

• Assisted in delivering personalized guest experiences in a luxury hospitality environment.
• Collaborated with operational teams to support smooth service delivery and customer satisfaction.

Mentor & Coach (Volunteer) - Center for the Study of Adolescents (CSA) - Nairobi

(2020-04 - 2020-09)

• Mentored and guided young people through educational and personal development programs.
• Developed leadership, communication, and relationship-building skills through community engagement.

Bachelor of International Business Management - International Business Management - KCA University

Diploma in Food and Beverage Management - Food and Beverage Management - Kiambu Institute of Science and Technology (2023)

Kenya Certificate of Secondary Education (K.C.S.E.) - Nembu Girls' High School (2014 - 2017)