Kandy Leah

Results-driven Business Information Technology graduate with a strong foundation in technology, business processes, and customer-focused service delivery. Skilled in client engagement, sales support, preparing quotations and invoices, and assisting teams to ensure smooth day-to-day operations. Possesses strong communication, problem-solving, and relationship-building abilities, with a keen interest in contributing to organizational efficiency and growth.

Adaptable, proactive, and eager to learn, with the ability to work effectively in dynamic environments.

IT Support Intern at Kel Chemicals (2024-05 – 2025-02)

IT support intern and sales department support role combining technical and customer-facing responsibilities.

• Assisted in customer service by handling inquiries, responding to client needs, and ensuring timely and professional communication
• Supported the sales team by preparing accurate quotations and invoices to facilitate smooth transactions and client processing
• Maintained and updated customer records and databases, ensuring accuracy and easy access to client information
• Conducted client follow-ups, improving customer satisfaction and supporting relationship building
• Directed customer inquiries to the appropriate departments or sales personnel, ensuring efficient service delivery and quick response times
• Assisted in resolving customer issues and complaints, contributing to a positive customer experience
• Collaborated with sales and administrative teams to ensure seamless workflow across departments
• Supported day-to-day office operations by combining IT support, customer interaction, and administrative tasks

Customer Service Representative at Kenindia Assurance Company (2025-03 – 2025-08)

Customer service role in insurance company handling inquiries, policy explanations, and claims processing.

• Handling customer inquiries about policies
• Explaining insurance products and coverage to clients
• Processing and following up on insurance claims
• Assisting customers with policy applications and renewals
• Maintaining and updating customer records and data

Bachelor of Business Information Technology in Business Information Technology – Mount Kenya University, Thika (2021-09 – 2024-04)

Kenya Certificate of Secondary Education in Secondary Education – Asumbi Girls High School (2017-01 – 2020-11)