Kanene Mercy

Software Engineer with 4+ years of experience across software development, technical implementation, systems integration, and technical support, with a strong background in fintech and enterprise technology. My work sits at the intersection of building software and making sure it works in the real world — combining backend development (Python, Django, PostgreSQL, REST APIs) with production troubleshooting, systems integration, and client-facing technical delivery. At Credrails, I work with Python, SQL, Pandas, and APIs to support payment reconciliation and enterprise implementations from onboarding through production — covering system configuration, integrations, UAT, go-lives, production troubleshooting, and technical documentation.

I built an internal AI agent for support-ticket triage and configuration automation, and have developed backend and fullstack solutions using Python, Django, JavaScript, React, and ASP.NET across fintech, logistics, and retail. Outside of client work, I build products around problems I encounter firsthand — including Apply Pilot, a job-search platform I created for African job seekers.

Fluent

English, based in Nairobi (UTC+3) — fully within EMEA timezone coverage.

Implementation Engineer at Credrails (2024-07 – Present)

Deliver technical implementations for enterprise customers across payment and reconciliation workflows, combining software engineering, data processing, API integrations, system configuration, and technical delivery. Work across the full implementation lifecycle — requirements gathering, configuration, onboarding, UAT, go-live, and production support — partnering with Sales, Product, and Engineering.

• Delivered 25+ client implementations — translating business requirements into technical configurations, API integrations, reconciliation workflows, and production solutions.
• Reduced average client setup time by 23% through standardized implementation workflows and onboarding documentation, improving time-to-value by 30% and increasing client adoption by 15%.
• Built Python and Pandas-based data processing workflows and SQL reporting solutions supporting payment reconciliation and operational decision-making.
• Built an internal AI agent for support-ticket triage and configuration automation — reducing manual handling time and improving response consistency.
• Served as technical point of contact for enterprise customers — leading onboarding, investigating technical issues via REST APIs and Postman, and supporting successful go-lives.
• Identified recurring implementation and support patterns from GitHub Issues, Discussions, and internal queues, feeding tooling and documentation improvements back to Product and Engineering.

Software Developer (Freelance) at Self-Employed (2022-08 – Present)

Ongoing freelance software development alongside full-time employment, partnering with clients across fintech, logistics, and retail to design and deliver customized digital solutions — spanning application development, backend systems, REST APIs, integrations, deployment, and legacy-system modernization.

• Designed and delivered custom applications and backend API integrations for fintech, logistics, and retail clients, reducing project turnaround times by 20% through iterative delivery.
• Built and maintained RESTful APIs using Python and Node.js, and React/Next.js frontends; debugged data issues with PostgreSQL and MySQL; maintained CI/CD pipelines with GitHub Actions and Docker.
• Delivered secure payment integrations and modernized legacy codebases to improve maintainability and deployment stability.

Implementation & Support Engineer at Fintech-Group (2023-11 – 2024-06)

Supported the implementation and operation of Finflex (middleware) and Finmobile (USSD/mobile app) platforms serving banks, telecom, and agent networks across Kenya — spanning technical implementation, integrations, deployments, production troubleshooting, and system interoperability.

• Supported implementation of Finflex and rollout of Finmobile across banking, telecom, and agent-network environments, improving interoperability between connected platforms.
• Triaged and resolved complex platform incidents by analyzing Linux system logs, API traces, and database records — differentiating defects, configuration issues, and infrastructure faults before escalating.
• Managed system deployments and release cycles using Docker and DevOps/CI/CD practices on Linux, minimizing downtime and maintaining platform reliability.

Software Developer Trainee at Fintech-Group Kenya (2022-11 – 2023-10)

Full-stack development on government-facing platforms serving agricultural grant recipients in Kenya and Uganda, using ASP.NET MVC, ReactJS, SQL Server, and Bootstrap 5.

• Co-developed a government e-voucher platform supporting agricultural grant distribution across Kenya and Uganda.
• Wrote and maintained SQL queries to debug data issues and support reporting pipelines; led UI improvements for the Credit Workflow System using Bootstrap 5.
• Supported agile delivery as Scrum Master, facilitating sprint planning and stand-ups.

Software Engineering Student at Moringa School (2022-01 – 2022-08)

• Completed intensive full-stack training in Python, JavaScript, React, and REST APIs — awarded Certificate in Software Engineering.

Hardware & Networking Support Engineer Intern at Mövenpick Hotels & Resorts (2022-07 – 2022-10)

IT Support Intern at Kenya Nut Company (2021-09 – 2021-12)

Bachelor of Business Information Technology in Business Information Technology – Mount Kenya University (2024-05 – 2026-12)

Diploma in Business Information Technology in Business Information Technology – Mount Kenya University (2020-01 – 2023-12)

Certificate in Software Engineering in Software Engineering – Moringa School (2022-01 – 2022-08)