Kawsar Jama

Results-driven Professional with over 5 years of experience managing operations in retail, hospitality, and travel. Expert in team leadership, inventory control, and customer relations. Currently pursuing studies in Psychology, which enhances my ability to manage interpersonal dynamics, resolve workplace conflicts, and lead diverse teams effectively.

Manager at UDGOON Collection (2023-01 – Present)

Directed daily business operations in a fast-paced retail environment

• Directed daily business operations, ensuring high standards of service and operational efficiency
• Managed staff scheduling and performance evaluations for a fast-paced retail environment
• Oversaw inventory management and supplier coordination to optimize stock levels

Manager at MINGJIA Curtain Company (2022-01 – 2023-01)

Supervised retail store operations and handled customer service inquiries

• Supervised retail store operations and handled complex customer service inquiries
• Maintained inventory records and strengthened relationships with key suppliers
• Trained new staff members on product knowledge and sales techniques

Restaurant Manager at Armore Restaurant (2020-01 – 2022-01)

Managed front-of-house and back-of-house operations

• Managed front-of-house and back-of-house operations to ensure a seamless dining experience
• Resolved customer concerns immediately and optimized staff workflows during peak hours
• Handled scheduling, inventory, and daily operational planning

Travel Consultant at Private Travel Agency (2018-01 – 2019-01)

Assisted clients with travel bookings, itineraries, and complex arrangements

• Assisted clients with travel bookings, itineraries, and complex arrangements
• Maintained detailed digital records and handled vendor communications
• Ensured high client satisfaction through proactive problem-solving

Current Student in Psychology – Universal College