Kellen Njuguna
Customer Service with Project Management skills
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About
I am a highly dynamic and enterprising professional leveraging over 10 years of experience in delivering outstanding customer service experience, project management, business development as well as editorial writing.
Demonstrates deep understanding of delivering operational change by using customer insights to build consumer loyalty while positioning brands for market share leadership. Customer-oriented with expertise in managing project operations and driving business growth, with a proven experience in the finance and technology industries.
Possesses a strategic operational focus with vast knowledge of the business process drivers in an organization and captures opportunities to deliver business results by applying integrated solutions.
Experience
- Digital Marketing and E-commerce Associate | Jan 2023 - Present | Elite Custom Writings
- Editor | Team Lead | May 2021 – December 2022 | Time Out in Africa Digital Magazine
- Customer Service Officer | February 2017- May 2021 | Housing Finance (HFC) Ltd
- Divisional Assistant - Strategic Projects | Nov 2013- Jan 2017 | Housing Finance (HFC) Ltd
Education
BSc in Agricultural Economics and Resource Management | Moi University | 2011
Diploma in Marketing, Advertising and Public Relations | Zetech College | 2007
