Ken

I'm a versatile support professional blending customer service, supply chain insight, and virtual assistant precision. With hands-on experience across procurement, inbox management, and stakeholder coordination, I bring a structured yet empathetic approach to every interaction. Whether resolving user issues, optimizing vendor workflows, or streamlining calendars, I focus on creating clarity, saving time, and elevating the experience—one solution at a time.

Virtual Administrative Assistant June 2025 - Present

Remote Freelance & Training Projects.

• Responded to client feedback with improvement suggestions, helping refine digital workflows and document formatting
• Executed mock inbox cleanups and folder system designs for improved email clarity
• Supported clients with live calendar management, travel coordination, and personalized follow-ups to ensure ease of engagement and operational clarity
• Handled mock customer service interactions to demonstrate tone versatility, empathy, and real-time troubleshooting
• Designed calendars with integrated task prioritization, reminders, and meeting buffers
• Managed weekly schedules and virtual meeting recaps, boosting team coordination

National Agricultural & Rural Inclusive Growth Project, Kilifi

• Developed digital procurement trackers to enable real-time adjustments and budget alignment
• Coordinated vendor communications and streamlined purchasing processes, cutting lead times by 50%
• Automated routine RFQ and cost analysis tasks, reducing decision-making lag
• Produced procurement reports used in executive planning and audits
• Built spreadsheet templates to track inventory, reorder levels, and vendor details

ALX Africa Virtual Learning

Virtual Assistant Skills in the Digital Age 

• 8 weeks of hands-on training in digital productivity, communication, and client support.
• Focused on customer support, remote tools, and digital presence
• Completed simulations on handling customer queries and providing solution-oriented feedback

Diploma, Supply Chain Management.