Ken Eric

Registered Clinical Officer with 9+ years of experience across clinical care, hospital administration, and public health, in both for-profit and non-profit settings. Combines hands-on patient care with proven leadership in branch operations, quality assurance, and team management.

Holds Good Clinical

Practice (GCP) certification under Kenya Medical Research Institute (KEMRI) requirements and one year of clinical research experience in chronic disease data monitoring, alongside an in-progress Master of Public Health. Track record of driving measurable growth, regulatory compliance (ISO 15189), and quality outcomes.

Center Coordinator & Registered Clinical Officer - Focus Clinic & Diagnostics Center Ltd - Murang'a and Embu Branches

(2021-06 - 2025-01)

• Led branch operations and coordinated all administrative activities as Head of Clinical Services.
• Prepared duty rotas and supervised staff performance.
• Spearheaded business development and marketing strategies.
• Ensured branch compliance with ISO 15189 accreditation standards.
• Served as the link between top management and branch staff; planned monthly quality assurance meetings.
• Conducted market analysis to guide strategic decisions and monitored daily sales against targets.
• Standardized operations to align with Murang'a branch quality levels; built cohesive teams.
• Conducted patient assessments and delivered evidence-based treatment; interpreted radiology and lab investigations.
• Managed insurance claims, pre-authorizations, and billing (ICD-10 and ICD-11 coding).
• Performed minor surgical procedures and coordinated emergency referrals.
• Facilitated weekly Continuous Medical Education (CME) sessions.

Clinical Officer - Bridging Outpatient

(2016-01 - 2020-12)

• Conducted patient consultations and delivered treatment per clinical guidelines; performed minor procedures.
• Participated in development of 24-hour coverage duty rosters and contributed to clinical guideline reviews.
• Led health talks, community outreach, and wellness activities; contributed to CMEs and clinical audits.

Research Assistant, Hypertension & Diabetes Program - Savannah Informatics — Be Well Initiative Programme - Nairobi

(2017-01 - 2018-12)

• Collected, analyzed, and monitored data for hypertensive and diabetic patients.
• Supported implementation of digital health interventions in Nairobi; contributed to chronic disease reporting.

Locum Clinician - Hillcrest Community Hospital · Sanel Hospital

(2019-09 - 2021-11)

Master of Public Health - Public Health - Kenya Methodist University (2024-05)

BSc - Clinical Medicine and Community Health - Mount Kenya University (2019-05 - 2022-07)

Diploma - Clinical Medicine and Surgery - Kenya Medical Training College (2011-09 - 2014-12)

Kenya Certificate of Secondary Education - Muhoho High School (2007-01 - 2010-12)