Ken Joseph

Confident and results-driven IT and Customs Administration professional with over 8 years of hands-on experience in customs operations, cargo monitoring, and information systems management. Proven ability to deliver accurate compliance documentation, optimize systems, and ensure regulatory adherence. Adept at working independently or collaboratively within multidisciplinary teams. Passionate about leveraging technology to enhance trade facilitation and operational efficiency.

Customs Officer - Cargo Monitoring Division at Kenya Revenue Authority (2019-02 – 2024-05)

• Utilized customs documents to process and monitor the transit of goods to and from the country.
• Inspected foreign goods for accuracy of paperwork and for prohibited items.
• Analyzed customs documents for accuracy of duty rates and taxes.
• Assisted customers with completing the proper paperwork for their goods in transit.
• Maintained records of the goods in transit and tracked their progress.
• Resolved discrepancies between the documents and the goods in transit.
• Ensured the accuracy of all customs documents, including entry summaries and export declarations.
• Monitored customs regulations and laws to ensure compliance with all applicable laws.
• Performed daily audits of customs regulations to ensure the accuracy of customs entries.
• Assessed export documentation for accuracy and compliance with export regulations.
• Developed and maintained relationships with other government agencies to ensure compliance.

Executive Support Officer at B-Smart Technologies Limited (2017-01 – 2019-12)

• Administered the Regional Electronic Cargo Tracking System (RECTS).
• Trained users and collected feedback to guide system improvements.
• Enhanced the user interface of RECTS, improving operational efficiency.
• Provided technical support and troubleshooting for system users.

Webmaster at Infoserve Technologies Kenya limited (2014-01 – 2017-12)

• Designed and maintained the company's e-commerce website.
• Led project implementation and system deployment.
• Provided diagnostics and end-user support.
• Delivered top-tier customer service and IT support.

Technical Certificate in Customs Administration – Kenya School of Revenue Administration (2021-01 – 2022-11)

Bachelor's Degree in Information Technology – Masinde Muliro University of Science and Technology (2009-07 – 2014-09)

Kenya Certificate in Secondary Education – Chango Secondary School (2002-01 – 2006-11)