Kenlewis Momanyi

I am a motivated information technology professional focused on delivering excellent digital customer service. My goal is to help customers solve their problems quickly and easily through digital channels such as phones, sms, email, chat, and online platforms. I have strong skills in diagnosing and resolving technical issues, and I communicate clearly and kindly with every customer.

My training in digital customer service through Generation Kenya’s Digital Customer Service Agent program, has prepared me to support users online, answer their questions, and resolve their concerns efficiently. I am passionate about using my technical knowledge and customer service skills to make sure every customer has a positive experience. I am eager to join a team where I can contribute to high-quality digital customer support and technical skills, build trust with customers, and continue growing in Information Technology and customer service.

EXPERIENCE ICT Authority

IT Support Attachee

May 2024 - August 2024

Duties

• Provided digital support to users, resolving technical issues via calls, emails, and tickets
• Installed and configured hardware, software, and systems to improve efficiency
• Maintained and monitored network services for stable, secure operations
• Documented support cases, building a knowledge base for recurring issues
• Performed database administration, ensuring data integrity and availability

Exports processing Zones Authority

IT support Attachee

May 2023 - July 2023

Duties

• Analyzed and resolved user technology issues, increasing satisfaction and reducing repeat incidents
• Installed and maintained computer systems, ensuring optimal performance
• Configured and maintained Private Branch Exchange systems for reliable communication
• Set up desktop computers and peripherals, managing secure user accounts
• Administered network operations and managed user data backups solutions
• Managed data backups and disaster recovery, protecting critical organizational data
• Ensured seamless digital communication by configuring and maintaining telephone and network systems

QUALIFICATION AND TRAINING

Generation Kenya

Generation Digital Customer Service Training

Kangemi (June 2025- August 2025)

Kirinyaga University

Bachelor’s degree in information technology

Kutus (September 2021 – September 2025)

Menyenya S.D.A High School

Kenya Certificate for Secondary Education

Nyamira (January 2017 – April 2021)