Kennedy Asiago

Software Project Manager

Nairobi, Nairobi AreaMember since June 21, 2023

About

A Project Manager with over 5 years’ experience delivering digital health solutions using agile methods. Skilled in managing full project lifecycles, stakeholder engagement, technical support, team leadership and change management. Experienced with tools like Asana, Jira, Ms Project, and Trello. Open to learning new systems and ways of working.

Experience

Employment History

Digital Health Project Manager at Living Goods, Nairobi

January 2020 - Present

Lead software project delivery from design to deployment.
Plan, track, and drive project tasks to meet timelines.
Manage project scope changes, assessing impacts on timelines and costs.
Break down project goals into detailed, actionable tasks.
Manage communication between tech teams and internal/external partners.
Handle technical change management and advise on the best implementation practices.
Manage and guide technical support teams to maintain system uptime, improve user experience, and resolve escalations promptly

Digital Health Project Coordinator at Living Goods, Nairobi

August 2019 — January 2019

Supported the Digital Health Project Manager in coordinating system upgrades, ensuring smooth integration of new features and improvements.
Conducted application testing, piloting, and rollout activities for new digital health systems, helping ensure deployments stayed on schedule and within budget.
Reviewed and validated system updates prior to deployment to maintain platform reliability and functionality.
Liaised with users to assess system needs and coordinated IT services to meet operational and programmatic requirements.
Led the initial troubleshooting of digital health platform issues, identifying root causes and escalating to technical leads as necessary.
Assisted program teams in defining business requirements for platform improvements and new feature enhancements.
Supported data quality initiatives by ensuring the availability and validation of performance data for program reviews.
Created and maintained a digital knowledge base to guide field teams in basic troubleshooting and system use.
Coordinated and facilitated field training activities, including refresher courses, expansion trainings, and workshops on data interpretation and platform use.
Promoted data security and digital asset management best practices across field teams to reduce device loss and system downtime.
Managed assignment of training resources and supported field readiness for digital platform use.
Acted as a key link between field teams, technical support staff, and the Digital Health Project Manager for issue escalation and resolution tracking.

Regional Technical Field Support Officer at Living Goods, Kisii

April 2016 — August 2019

Provided first-line technical support for digital health applications, troubleshooting and escalating issues across Digital Health Tools and reporting tools.
Supported data gathering and analysis at the sub-national level through stakeholder engagements, county and sub-county Health Management Team meetings, and quarterly data reviews.
Assisted in digital health system changes at the community level (CHW and CHA tools), gathering feedback and proposing system improvements.
Delivered technical assistance (TA) to County Health Management Teams to strengthen performance management and reporting using digital health tools.
Led capacity-building initiatives by developing training materials, job aids, and digital knowledge repositories for end users.
Facilitated digital health training programs, including system implementation support and adoption for new projects across operational sites.
Supported piloting, user acceptance testing (UAT), rollout, and upgrades of digital health platforms, recommending improvements based on feedback.
Managed trainings and rollouts of new systems and applications such as ERP, POS, etc ensuring full adoption by the end-users.
Led preventive maintenance of digital devices, diagnosing issues, providing repairs, and ensuring compliance with IT asset policies.
Maintained detailed digital asset inventory, device mapping, and tracking for audit purposes, ensuring proper assignment and documentation.
Provided first-line digital health service desk support, acknowledging, resolving, and documenting incidents, and contributing to a knowledge management database.