Kennedy Nzive

IT Support specialist with over 3 years of professional experience in IT Infrastructure and services domain. Extensive experience in computer hardware, Operating Systems, computer networks and equipment.

• Responsible for troubleshooting problems, configuring hardware and software, implementing and adapting new tools and setups
• Providing support to existing LAN/WAN network environment and implement new elements to it, such as routers, switches, and wireless infrastructure
• Completing new system installs and upgrades, troubleshooting and supporting any other apps or programs which might be implemented to any of company's departments (supporting officers in front and back ends)
• Technical support and maintenance of office equipment - such as printers, scanners, and peripherals
• Setting up call center accounts and soft-phones, following up with structure, integration and troubleshooting in company's call center system solution
• Migrated departmental reports from Google sheets to Big Query and developed customized reports, summarizing and presenting data in visually appealing format
• Updated and developed scripts and queries to extract and automatically update dashboards
• Created dashboards using Looker Studio to monitor and track key performance indicators of customer care department.

Bsc: COMPUTER SCIENCE