Kennedy Okode

• Able. I am able to handle multiple tasks on a daily basis.
• Creative. I use a creative approach to problem solve.
• Dependable. I am a dependable person who is great at time management.
• Energetic. I am always energetic and eager to learn new skills.
• Experience. ...
• Flexible. ...
• Hardworking. ...
• Honest.

CAREER HISTORY.

FRONTOFFICE SUPERVISOR

FROM 2022 FEB TO MAY 2022

FAYMIS HOTEL

DUTIES.

.Attention to details

.Check in guest /check out

.managing front office operations

.Maintaining monthly, weekly and daily report

· Processing incoming mail

· Handling guest complains

· Front office operation & control

· Monitor and evaluation programmers

· Cashiering,

· Reservation

.Training staff in front office

CAREER HISTORY.

OFFICE CLERK.

FROM 2020 JAN – 2021DEC

PRESENT DUTIES

Helped maintain processed orders for mailroom deliveries.

Demonstrated leadership skills with co-workers.

Maintained 99 percent accuracy data entry rate.

Collected client letters and assorted them according to details

Answered multi - phone lines enquiries from clients

Handled tasks related to making employee checks

Provided excellent customer service to clients and staff

Maintained office files and order supplies.

Handle customer inquiries, complains, billing questions and payments

Demonstrated competency placing materials in proper file in accordance with office filling system

Maintained data entry requirements by following data programs, techniques and

Procedures

Processed accounts payable and accounts receivable

Utilized MS Excel, Word, Power Point and electronic e-mail system

FRONT OFFICE PLANET LODGES

FROM NOVEMBER 2018 TO MARCH 2019 DUTIES;

Maintaining monthly, weekly and daily report processing incoming mail

Handling guest complain

Front office operation & control

Monitor and evaluation programmers cashiering,

Reservation

Answer inquiries about company.

Greet visitors warmly and make sure they are comfortable.

Call persons waiting for visitor and book them a room to meet Schedule meetings and conference rooms.

Make coffee and set out food. Ensure reception area is tidy.

Coordinate mail flow in and out of office. Coordinate office activities.

FRONT OFFICE SOPALODGES

FROM OCTOBER 2011 TO OCTOBER 2017 DUTIES;

Maintaining monthly, weekly and daily report

Processing incoming mail

Warmly welcome visitors and make sure they are comfortable.

Call persons waiting for Handling guest complains

Front office operation & control

Monitor and evaluation programmers

Cashiering,

Reservation

Answer phones and operate a switchboard.

Route calls to specific people.

Answer inquiries about company.

Greet visitor’s visitor and book them a room to meet Schedule meetings and conference rooms.

Make coffee and set out food. Ensure reception area is tidy. Coordinate mail flow in and out of office. Coordinate office activities.

PROFESSIONAL EXPERIENCE

Competencies

.Experience of looking after baby’s right through to young teenagers.

.Promoting a culture of continuous improvement throughout the hotel.

.Knowledge of health & safety regulations, food safety, licensing laws and cash handling.

.Having a solid understanding of all hotel functions.

.Ability to identify, understand and give priority to urgent issues.

.Familiar with financial reporting systems including cost control, stock management

Personal

Possessing a friendly personality and charisma to connect with a diverse clientele.

Doing everything with the hotel customers in mind. Excellent presentation skills.

Hospitality background.

Adaptable and having a hands-on approach to running Front Desk Having a tenacious and ‘can do’ attitude.

Spotting opportunities before others. Entrepreneurial mindset.

Able to deal calmly with challenging situations. Self motivated and having a pro-active mindset.

ACADEMIC QUALIFICATIONS

Capital Hospitality Consultancy Service, Kenya held at SERENGETI SOPALODGE 2013-2013

Musoma Utalli Collage 2006 – 2008

Diploma In Hotel Management

Lambwe High School 2002 – 2005

A levels: Maths (B) English (B) Biology (C+)