Tourism Marketing/Customer Service
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Detail-oriented professional with experience in executive support, administration, and stakeholder coordination. Skilled in managing schedules, preparing reports, handling correspondence, and supporting senior leadership. Strong organizational and communication abilities, with proven adaptability across corporate and hospitality environments.
I am a tourism and hospitality professional with diverse experience spanning marketing, administration, and front office operations. Currently serving as a Marketing Officer at the Kenya Tourism Board, I coordinate campaigns, manage stakeholder relations, and represent Kenya in regional forums. My background includes roles as a Front Office Personnel and Reservation Officer in leading hotels, where I honed customer service, event coordination, and administrative skills.
Additionally, my attachment at Meru County Government’s Tourism Directorate allowed me to contribute to tourism promotion, community engagement, and sustainable initiatives. Across these roles, I have consistently demonstrated strong organizational abilities, adaptability, and a commitment to excellence in both corporate and hospitality environments.
I hold a Bachelor’s Degree in International Tourism Management (BITM) from Jaramogi Oginga Odinga University of Science and Technology, graduating with Second Class Honors (Upper Division). My academic foundation is complemented by professional certifications, including Front Office Operations (Meru County Government), Protocols Management (Kenya Tourism Board), and Personal Development (Buraha Zenoni Limited). This blend of formal education and specialized training has equipped me with strong skills in administration, customer service, stakeholder engagement, and organizational management, all highly transferable to corporate and executive support roles.