Operations Assistant at PRANT Enterprises Limited (2023-03 – Present)
Part-time operations support role focusing on financial records management, data validation, and process improvement
- Maintaining accurate financial records through data validation and reconciliation, demonstrating strong attention to detail and data accuracy.
- Identifying discrepancies and supporting audit requirements, applying analytical thinking and problem solving.
- Generating operational reports and dashboards using Excel, supporting management decision making and performance tracking.
- Coordinating with finance and operations teams to resolve payment and documentation issues, showing teamwork and communication skills.
- Monitoring pending transactions and performing follow-ups to improve processing timelines, demonstrating accountability and time management.
- Automating Excel-based trackers to reduce manual errors and improve efficiency, applying technical and process improvement skills.
- Supporting documentation control processes, ensuring proper filing and audit trail maintenance with strong organizational skills.
- Participating in process improvement initiatives to enhance workflow efficiency and reporting accuracy.
Business Processing Assistant at Incourage Insurance Agency (2024-11 – 2026-02)
Insurance operations role managing underwriting support, policy processing, compliance checks, and claim documentation with 15-minute turnaround time targets
- Verified client data and documentation with strong attention to detail to ensure full compliance with underwriting guidelines before policy issuance.
- Prepared insurance quotations and computed premiums within defined timelines, showing accuracy and time management.
- Processed policies, endorsements, and renewals while maintaining a 15-minute turnaround time, demonstrating efficiency and discipline.
- Ensured accurate data capture in underwriting systems, reducing errors through strong data validation and quality control.
- Handled motor insurance documentation and confirmed compliance before issuing certificates, applying underwriting knowledge and compliance checks.
- Tracked premiums, refunds, and reconciliations to align with credit control policies, using analytical and reconciliation skills.
- Managed renewals portfolio and improved retention through proactive follow-ups and client communication.
- Maintained underwriting records with strong organization and documentation control practices.
- Supported KYC and AML compliance and followed escalation protocols with high accountability.
- Prepared weekly TAT and processing reports using Excel, supporting performance tracking and decision making.
- Coordinated with clients and agents via email to resolve queries and ensure smooth processing, showing strong communication and customer service skills.
- Cross-checked claim documents for completeness and accuracy before forwarding the same to underwriters to initiate claim processing.
- Followed-up with underwriters constantly in order to notify our mutual clients on the progress of their claim settlements.
Program Support Trainee/Assistant at PRANT Enterprises Limited (2023-02 – 2024-08)
Entry-level operations support role focused on financial record management, data validation, reporting and process improvement
- Maintained accurate financial records through data validation and reconciliation, demonstrating strong attention to detail and data accuracy.
- Identified discrepancies and supported audit requirements, applying analytical thinking and problem solving.
- Generated operational reports and dashboards using Excel, supporting management decision making and performance tracking.
- Coordinated with finance and operations teams to resolve payment and documentation issues, showing teamwork and communication skills.
- Monitored pending transactions and performed follow-ups to improve processing timelines, demonstrating accountability and time management.
- Automated Excel-based trackers to reduce manual errors and improve efficiency, applying technical and process improvement skills.
- Supported documentation control processes, ensuring proper filing and audit trail maintenance with strong organizational skills.
- Participated in process improvement initiatives to enhance workflow efficiency and reporting accuracy.
