Keren Wangechi
Product Manager|Customer Care| Relationship Man't
Talent
Nairobi, Nairobi Area1100 KES/hourMember since January 26, 2024
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About
Solution-focused Agile Product Manager skilled in innovating and evolving products that deliver to client requirements. Passionate about emerging technologies for improved digital development. Leads and motivates high performing cross-functional teams to achieve KPIs
Experience
Delivery Product Manager (December 2022 - Present):
- Facilitate key meetings and provide proactive visibility on delivery targets.
- Analyze market data to inform business strategies.
- Manage commitments using Jira and oversee cross-team dependencies.
- Foster a collaborative working culture and enhance team performance.
- Act as a product manager, ensuring adherence to scope and participating in the discovery process.
- Coordinated budget preparation and variance reporting.
- Sourced and onboarded new partners, including contract negotiations.
- Utilized market data analysis to inform business strategies.
- Managed sales and marketing teams, interpreting metrics for decision-making.
- Coordinated training and supported activations for sales.
- Managed sales force welfare and oversaw partnerships.
- Optimized client network and promoted technology usage.
- Sourced and onboarded new clients, tracking experiences.
- Aligned CX strategies with marketing and business goals.
- Managed relationship teams and ensured financial controls.
- Implemented commercial processes and analyzed project performance.
- Provided operational and revenue support, managed relationships.
- Ensured quality controls and streamlined operations.
- Managed computer installations, maintenance, and provided AV support.
- Managed IT hardware, imaging, and supported outreach branches.
- Provided network support, technical assistance, and maintenance
Education
Education Background and Certifications:
- Getting Started with Jira (Coursera- Online March 2024- April 2024)
- Agile Leadership Specialization (LinkedIn- Online, February 2023- February 2023)
- Google Project Management Professional Certificate (Coursera- Online, October 2021- January 2022)
- Sales Skills (Hubspot- Online, July 2022- September 2022)
- Product Management (Alison - Online, January 2022 - February 2022)
- Project Management (Google - Online, October 2021 - January 2022)
- Kickoff Waterfall & Agile (Project Management Institute, September 2021 - October 2021)
- A+ -Hardware and Software Support Certification (Computer Pride - Nairobi, July 2017 - August 2017)
- N+ - Networking LAN/WAN Management Certification (Computer Pride - Nairobi, August 2018 - October 2018)
- Diploma in Business Information Technology (KCA University, September 2014 - December 2016)
- Certificate in Information Technology (Wantech Computer College - Nairobi, January 2012 - June 2012)