Kevo Mochache

Hello, and welcome! My name is Kevin Mochache Okinyi, and I am thrilled to have the opportunity to introduce myself to you as a potential customer service agent. With a background in Economics and Statistics, I bring a unique blend of analytical thinking and problem-solving skills to the table.

Having studied Economics, I've gained a deep understanding of how individuals, businesses, and societies make decisions in the face of limited resources. This knowledge equips me with the ability to comprehend and empathize with the diverse needs and challenges our customers may encounter.

Moreover, my proficiency in Statistics enables me to analyse data effectively, identifying patterns and trends that can inform strategic decisions aimed at enhancing the customer experience. Whether it's analysing customer feedback to identify areas for improvement or forecasting demand to ensure timely and efficient service delivery, I am committed to leveraging data-driven insights to drive positive outcomes.

But beyond my academic background, what truly sets me apart is my passion for serving others. I thrive on building meaningful connections and exceeding customer expectations. I understand that every interaction is an opportunity to make a difference, and I approach each engagement with enthusiasm, empathy, and a genuine desire to help.

In essence, I am not just a customer service agent; I am a problem solver, a communicator, and a partner in ensuring your satisfaction. I provide exceptional service, leveraging my expertise in Economics and Statistics to deliver personalized solutions tailored to your needs.

Thank you for considering me for this role. I am eager to bring my skills and enthusiasm to your team, and I look forward to the opportunity to contribute to your organization's success.

Farm Customer Service – Mr. Okinyi’s Farm; Jan 2023 – Ongoing

Duties and Responsibilities

Oversee all aspects of farm operations, including crop cultivation, livestock management, and equipment maintenance.

Develop and implement strategic plans to optimize farm productivity, minimize costs, and maximize profitability.

Manage a team of agricultural workers, providing guidance, training, and supervision to ensure efficient and safe work practices.

Monitor crop health and implement pest control measures as necessary, while promoting sustainable farming practices.

Maintain accurate records of inventory, expenses, and crop yields, utilizing data analysis to make informed decisions.

Implement and enforce safety protocols to ensure compliance with occupational health and safety regulations.

Collaborate with suppliers, vendors, and government agencies to procure resources, maintain regulatory compliance, and manage farm finances.

Conduct regular inspections of equipment and facilities, performing repairs and scheduling maintenance as needed to ensure optimal performance.

Social Media Manager – Tumaini SDA Church; May 2020 – Ongoing

Duties and Responsibilities

Maintaining the church’s social media accounts; i.e. Meta; Facebook; YouTube; Instagram

Live Streaming; Live Broadcasting Church Services every Saturday

Communicating to church members connecting the leaders to the church.

Data Analyst – Kenya Revenue Authority; Jan 2021 – Dec 2022

Duties and Responsibilities

Analysis of Individual and Corporate taxpayers’ ledgers in legacy system

Migration of ledgers with zero balances from legacy system to iTax

Preparing of waiver/remission of penalty and interests

Preparing of transfer of payment Col10 due to overpayments in Income Tax

Reviewing of taxpayer’s obligation and registration

Preparing of Data Correction for Income Tax and Vat

Reporting on the taxpayer’s data analysed and forwarding to my supervisor every Friday

Filing and storing of taxpayers’ files

Monitoring, Evaluating & Qualitative Analysis of Taxpayers Ledger Accounts

Market Analysis – IMF Online School – May 2022

Data Analysis – Dalworth Statistical & Research Training Centre; Oct 2019.

Bachelor of Economics and Statistics – University of Nairobi; 2015 to 2020.

Kenya Certificate of Secondary Education – Skyline School; 2011 to 2014.