Kimberly Catherine
Customer service in cosmetic beauty shop Mpesa service and e-commerce
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About
Highly motivated and results-driven Sales & Customer Service Professional with 4+ years of experience in retail, cosmetics, Mpesa services, and e-commerce. Skilled in customer engagement, lead generation, and exceeding sales targets. Recognized for excellent interpersonal communication, adaptability, and working effectively under minimal supervision. Seeking to contribute strong customer service and sales expertise in a retail, supermarket, or cosmetic shop role.
Experience
Salesperson – Shoes & Bags (Online Retail) (2024-01 – Present)
- Promoted and sold products via live internet sessions.
- Handled customer inquiries and provided timely support.
- Generated new leads through online platforms and expanded customer base.
- Built and maintained strong customer relationships.
Mpesa Attendant & Salesperson – Cosmetics & Beauty Products at Jojans Mpesa & Cosmetic Beauty Shop (2020-01 – 2023-12)
- Processed Mpesa transactions and ensured accuracy in cash handling.
- Sold and recommended cosmetics and beauty products to clients.
- Consistently exceeded monthly sales targets.
- Expanded repeat customer base through excellent service and product knowledge.
Education
Vocational Training in Computer Packages – Vocational Training Institute (2019-04 – 2019-08)
KCSE Certificate – Chief Mbogori Girls High School (2015-01 – 2018-12)
