Kipkoech Nelson

Experienced IT professional with a history in all different areas of information technology. Master of Information Technology and operation from over seven years of working with and on computers. Developed communication, cooperation, and leadership skills from IT support career.

Knowledge of setting up a network or other system and experienced in performing maintenance on a regular basis. Extensive familiarity with raw and processed numbers and analytical experience. A candidate ready to utilize 7 years of experience in IT to excel in any position.

• Applications systems portfolio management –i.e. ERP and web System support, management and implementation.
• Data backup both ERP Nav and Users data.
• Knowledge management system implementation, support and management.
• Information security Management system implementation and management.
• Conduct consistent network backup operations
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Managing the Business continuity planning .i.e. back up procedures and updates.
• Planning and performing quarterly preventive maintenances for all the ICT equipment’s.
• Planning and undertaking scheduled maintenance upgrades.
• Restricting access to unauthorized site, downloads and users.
• Setting up accounts for staff, educate them on log in and resolve issues arising
• Troubleshoot hardware and software issues in person, remotely and via phone.
• Investigating, diagnosing and solving computer software and hardware faults
• Setting up of computer LAN for new outlet while providing solution to i.t matters concurrently.
• Ensure the smooth functioning of all IT infrastructure such as servers and network connections, besides hardware and software.
• Review IT network information to gain insight into areas of potential improvement.
• Preparation of departmental reports on a weekly/monthly or quarterly basis.

Education

Jomo Kenyatta University of Agriculture and Technology

Master of Information Technology

2023-ongoing

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Business Information Technology.

2015

Cheptenye Boys High School

KCSE