Kiprop Koimett

Experienced Aviation operations specialist with 13+ years of progressive leadership in airline and ground handling operations, airside and landside coordination, and Operations Control Centre management. Built a reputation for optimising aircraft turnaround performance and On-Time Performance metrics while maintaining rigorous Safety Management System protocols and Civil Aviation Authority compliance. Directed flight dispatch and shift planning operations across high-pressure environments, achieving consistent cost-conscious resource utilization and service level excellence.

Seeking to apply expertise in ground handling operational procedures, live resource allocation, and stakeholder management to an Operations Controller role requiring proven success in airport emergency response, incident investigation, and best practice operational delivery.

Operations Supervisor - Air Kenya Express Limited - Nairobi, Kenya

(2016-04 - 2025-12)

• Directed Operations Control Centre activities across ground handling, airside operations, and dispatch for 40+ daily flights, ensuring smooth turnarounds and cost-conscious operational continuity
• Led shift planning and real-time resource allocation for 12 officers, using demand analysis to cut overtime by 23% and stabilize service levels
• Coordinated with Engineering, Catering, and Reservations, delivering structured briefings that strengthened airside/landside alignment and real-time situational awareness
• Investigated 15+ incidents annually and produced root-cause reports with recommendations, achieving 100% corrective action closure within aviation authority timelines
• Tracked On-Time Performance against KPIs, applying cost-benefit measures that raised punctuality from 82% to 94% and improved customer-airline satisfaction
• Ensured regulatory compliance in flight planning, NOTAM monitoring, and documentation management, maintaining zero findings across three external audits
• Mentored operations officers on workflow, escalation, and ground handling best practices, strengthening team capability and delegation effectiveness

Reservations Officer - Air Kenya Express Limited - Nairobi, Kenya

(2014-04 - 2016-04)

• Processed 150+ daily reservations with 99.8% accuracy, supporting revenue protection and adherence to pricing and budget protocols
• Advised clients daily on routing and schedule changes, maintaining a high service Satisfaction through proactive communication
• Coordinated with ground and airside teams on special service requirements, enabling seamless handling of 200+ VIP and medical cases
• Resolved 30+ complex booking issues weekly through root-cause analysis and system escalation, reducing resolution time by 25%
• Maintained reservation database integrity for 50,000+ passenger records, supporting operational planning and reporting
• Supported shift planning and live resource allocation during peak periods, ensuring 99.5% service availability across 16-hour operations
• Worked with senior management on process improvements aligned with AirKenya’s operational and cost-efficiency standards

Customer Care Officer / Flight Attendant - Air Kenya Express Limited - Nairobi, Kenya

(2012-02 - 2014-04)

• Delivered cabin safety and customer service across 600+ flights on DHC-7 and DHC-8 aircraft, contributing to 25-minute turnarounds and airside safety compliance.
• Prepared passenger manifests and briefing documents for 12,000+ travellers annually with full aviation authority compliance.
• Resolved 50+ monthly complaints through root-cause analysis and service recovery, maintaining customer-airline loyalty.
• Assisted 200+ travellers with visa, customs, and security processes, preventing travel disruptions.
• Coordinated with ground and airside teams to support boarding and turnarounds, contributing to 98% On-Time Performance.
• Maintained accurate customer records supporting operational planning and service improvement decisions.
• Completed Emergency Procedures and Airport Emergency Response training, reinforcing safety and CRM standards.

Office Assistant - Spatial Information Technologies - Nairobi, Kenya

(2006-01 - 2007-09)

Master of Business Administration (MBA) - Africa Nazarene University

Diploma - Flight Dispatch and Operations - Aerosafe Consultants Limited

Bachelor of Arts - Tourism, Geography & Environmental Studies - University of Nairobi