Kirop Shadrack

Detail-oriented banking professional with 1 and half years experience in cash handling, customer service, and compliance at Co-operative Bank. Proven ability to manage high-volume transactions, resolve client queries, and achieve sales targets. Seeking to leverage skills in Relationship Officer/Diaspora Banking roles to drive client's satisfaction and revenue growth.

Sales and Service Advisor (Teller) at Co-operative Bank of Kenya limited (2024-04 – 2025-07)

• Processed average of 80 customers transactions daily with 98% accuracy rate
• Resolved customer inquiries on accounts, loans, and remittance, maintaining 96% satisfaction score
• Cross-sold Bank products including savings accounts, loans and insurance, hence quality performance
• Ensured compliance with CBK regulation, AML, and KYC policies during onboarding and transactions
• Balanced cash vault daily, identify and resolving discrepancies within 24 hours

Sales Executive at Co-operative Bank (2023-02 – 2024-04)

Results-driven sales and banking professional with 1 year 2 months experience as a sales executive. Skilled in customer acquisition, product cross-selling, and relationship management within competitive markets. Proven track record of exceeding targets and growing deposits.

• Ensured 100% compliance with KYC, AML and CBK guidelines during onboarding and documentation
• Collaborated with credit and operation team to fast-track loan approvals, reducing turnaround time from 5 to 3 days
• Built relationship with SMEs and chamas to onboard group accounts and growing bank deposits
• Conducting needs analysis for walk-in and field clients, matching products to client profiles and increasing cross-selling rate
• Promoted bank products including personal loans, SME accounts, bancassurance and mobile banking consistently achieving monthly targets
• Acquired more than 80 new customers monthly through direct sales, referrals, and corporate activation, contributing to growth in branch base

Laboratory Technician (Industrial Attachment) at Kisii University (2019-05 – 2019-09)

Managed detailed records using MS Excel for over 300 students per semester. Ensured 100% compliance with SOPs and safety protocols during simple analysis and testing.

• Conducted routine chemical and biological analyses, calibrated equipment, and maintained laboratory instruments per manufacturer standards
• Prepared reagents, culture media, and solutions for practical classes and research projects
• Ensured compliance with OSHA and university safety regulations during chemical handling and disposal
• Trained new interns on equipment use and safety protocols, ensuring zero lab incidents during tenure
• Coordinated with lecturer and students to schedule lab sessions for over 300 students per semester
• Managed laboratory equipment and consumable, maintaining accurate inventory records and reducing wastage
• Documented experimental results and maintained detailed records using MS Excel, improving data retrieval time

Bachelor of Science in Biotechnology – Kisii University (2016 – 2020)

Kenya Certificate of Secondary Education (KCSE) – Kapenguria Boys High School (2012 – 2015)

Kenya Certificate of Primary Education (KCPE) – Yatoi Primary School (2000 – 2011)