Shift Production and Quality Team Leader - JAMES FINLAY (K), Saosa Tea Extract Factory
(2017-01)
- I chaired a Focus improvement team to suggest on non-clarification of hot water-soluble tea products which led to almost zero percent customer complaint due to taste issues and specks in the product as well as a 2% increase in product yield.
- Was part of a Focus Improvement team which suggested reduction of operating temperature for grocery density products from 75-63˚C. This led to increase production volume due to less product rejection and less rework. Records have validated to show no customer rejection due to microorganism issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Specified quality requirements of raw materials with suppliers.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
Quality Assurance Assistant - JAMES FINLAY (K), Saosa Tea Extract Factory
(2013-01 - 2016-12)
- In a Focus Improvement team, I suggested discontinuation of bromine number in determination of strength in tea aromas, due to health and safety issues associated with the process which had affected lab technicians, the procedure was also long leading to delay in releasing of results. Since the adoption permanganate number method determination of strength in tea aromas has been efficient and effective.
- Perform daily good manufacturing practice audits.
- Manage quality assurance technicians through day-to-day duties.
- Provide support to sanitation team as necessary.
- Oversee incident report generation and communication to health and safety manager, participate in investigation of root cause and corrective action plans.
- Perform daily paperwork for completeness and process compliance.
- Participate in sensory and finished product review/scoring as required.
- Perform and/or oversee weekly environment monitoring and clean equipment swabs as required.
- Assist quality assurance manager in monitoring department matrices and continuous improvement initiatives.
- Assist in new product executions as required.
- Monitor rework process for compliance to standards.
- Perform additional duties as requested by quality assurance manager.
Quality Control Supervisor - JAMES FINLAY (K), Saosa Tea Extract Factory
(2008-03 - 2012-12)
- Monitoring and upholding quality standards of products and isolating non-conforming ones.
- Supervision of laboratory technicians in their assign area of duty.
- Calibration of test equipment to ensure they are within set standards.
- Collecting packaging materials from suppliers and approving them that they meet required standards.
- Participate in standards preparation and keeping copies of reference.
- Preparing timely and accurate daily quality report.
- Ensuring that correct analytical methods of quality control procedures are followed and within the standard and product specification.
- Observing and complying with safety measures and regulations.
- Initiate root cause analysis that assist on closure of quality gaps.
Production Supervisor - JAMES FINLAY (K), Saosa Tea Extract Factory
(2007-01 - 2008-02)
- Maintenance of timely and accurate production records.
- Supervision of employees in their area of assigned duties.
- Ensure maintenance of hygiene in production floor.
- Reception, handling and storage of raw materials.
- Ensure production of tea within set standards.
