Krystal Akatsa

Results-driven operations professional with expertise in actuarial science, claims administration, and data-driven decision making. Proven track record in healthcare claims processing, back-office operations, and customer service excellence. Skilled in leveraging Microsoft Excel and statistical tools (R) to optimize processes, ensure compliance, and deliver accurate reporting. Strong analytical capabilities combined with meticulous attention to detail and commitment to operational efficiency.

Claims Administrator at Texas Cancer Centre (2024-12 – Present)

• Manage end-to-end claims administration using the Social Health Authority (SHA) system, ensuring accurate processing and compliance with regulatory requirements
• Coordinate patient interactions during claim initiation, providing clear explanations of coverage and documentation requirements to ensure seamless processing
• Develop and maintain comprehensive Excel-based claims reports for internal audits, enabling data-driven insights and improving operational efficiency
• Maintain organized filing systems for insurance claim forms, ensuring quick retrieval and regulatory compliance
• Process patient admissions and discharges, manage inpatient expense tracking, and handle multi-channel payment processing including weekend cashier duties
• Ensure accuracy in charging and tracking inpatient expenses, contributing to improved revenue cycle management

Sales & Marketing Specialist at Crown Nectar (2023-12 – 2024-10)

• Designed and executed data-driven promotional strategies based on comprehensive market research, increasing brand visibility and customer engagement
• Analyzed sales performance metrics to evaluate campaign effectiveness, providing actionable insights that informed strategic decision-making
• Developed compelling marketing content and sales materials that enhanced brand positioning and supported revenue growth objectives
• Cultivated strong customer relationships through consultative selling approach, resulting in increased customer retention and sales conversion
• Maintained accurate sales and purchase records, ensuring data integrity and supporting financial reporting requirements

Actuarial Research Intern at Kenbright Actuarial & Financial Services (2023-05 – 2023-09)

• Developed and implemented analytical models using R programming to support actuarial valuations and risk assessments
• Performed comprehensive data cleaning and validation of insurance claims datasets, ensuring accuracy and reliability for actuarial analysis
• Contributed to actuarial reporting processes and research initiatives, supporting senior actuaries in technical analysis and documentation
• Conducted industry and regulatory research to stay current with insurance market trends and compliance requirements

Bachelor of Science in Actuarial Science – Catholic University of Eastern Africa (2020 – 2024)