Kulthum Ahmed

Dedicated Multi Unit Manager and Basic operation Trainer, with 13years of experience in the F & B field, working with professionalism in the best way the working standards allow. I have walked my way up from a house keeping attendant, waiter, barrister, shift supervisor, store manager and now as a Multi-Unit Manager. Having worked with teams that are professional and in highly recognized companies with international standards in typically fast-paced environments, I have acquired more knowledge and confidence through different training and workshop forums.

Basic Operation Trainer - Core Coffee & Roastery

(2024-11 - 2025-12)

Experienced Basic Operation Trainer at Core Coffee & Roastery, responsible for guiding new and existing staff through essential operational procedures. My role focused on delivering hands‑on training in coffee preparation, machine operation, workflow efficiency, and quality standards. I ensured team members understood daily routines, safety protocols, and product consistency, while supporting smooth store operations and fostering a strong learning environment.

Multi-Unit Manager - Alghanim Industries

(2023-08 - 2024-09)

Promoted to Multi-Unit Manager in August 2023. My main responsibilities as MUM were as follows:

• Overseeing and managing 12 stores, analyzing sales data and market trends, Competitor activities and develop strategies that will drive business growth and profitability
• Ensuring that sales targets are meet and high standards of customer service maintained
• Ensure teams adhere to company policies and procedures
• Assist in recruitment, training, motivating and influencing my team to be more productive
• Facilitating effective communication amongst the team

Store Manager - Alghanim Industries

(2021-06 - 2023-08)

Joined as a store manager

Store Manager - Saudi Arabian Company for Food and Restaurants

(2018-06 - 2021-05)

Caribou coffee deals with food and beverage and has stores in the Middle East and internationally with the main headquarters in Minnesota.

• Ensure customer needs prioritized
• Resolving customer complains
• Ensuring communication is effective throughout the store and back to MUM manager
• Ensuring operational policies and procedures are adhered to all the time
• Manage a team including, coaching, motivating, development planning and training
• Prepare staff schedules and resolve staffing issues
• Tracking of monthly revenue and operating expenses (COGS)
• Ordered food, store supplies and tracked stores inventory to avoid shortages
• Prepare weekly and daily reports
• Implementation of action plans and self-audit
• Analyzing store performance and growth
• Assist in hiring and firing decisions

Shift Supervisor - Alshayah International Trading co. - Saudi Arabia

(2016-02 - 2018)

Starbucks Company deals with food and beverage and has retail stores worldwide.

• Supervised staff and prepared weekly work schedules and vacation requests
• Ensured food safety and work standards strictly followed
• Manage stores ordering and inventory tracking
• Training, evaluating and motivating staff
• Problem solving, customer and staff conflicts
• Inspected staff uniform codes according to company's' standards
• Held regular staff meetings to address the KPI's and recognize good conduct

Waiter - Meeza International co. - Saudi Arabia

(2012 - 2015-07)

Attending customers' needs and guiding them where is necessary, ensure and create a good atmosphere and friendly relationship.

• Act with integrity and honesty to costumers
• Maintain high standards of hygiene to attract customer's attention
• Anticipating and responding to costumers needs
• Act with customer come's first attitude
• Adhere to all operation and company policies
• Assist other staff to attain and reinforce successful performance

Recruitment Consultant - Strong hold man power international co. - Kenya

(2011 - 2011)

Our consultancy is recruiting for domestic workers overseas i.e. home drivers, house-maids and cleaners.

• Sourcing candidates
• Matching them with Requirement
• Scheduling them for interview
• Scheduling for the traveling time and destination
• Give them required training and advice

Room Attendant - Sai Rock Resort co. - Kenya

(2008 - 2009)

Provide positive image for company to the guest all the time.

• Act with integrity and honesty to costumers
• Vacuum, clean, dust and polish guest rooms
• Replace used towels and toiletries
• Address problems or special requests

House Keeper - Saudi Arabia

(2006 - 2007)

As a house keeper

• General household duties include cleaning, washing and other stuff

O-Level - St Charles Lwanga high school

Computer Hardware - Web Corner Computer College