Lamour Mathenge

Business Development and Sales professional with over eight years of experience developing new business, managing key customer accounts, and growing sales across East Africa. Experienced in working with customers in the construction, manufacturing, engineering, and industrial sectors, helping them find the right solutions while building long-term business relationships. Skilled in business development, account management, B2B sales, technical sales, product demonstrations, customer training, contract negotiation, and after-sales support.

Experienced in managing the full sales process, from finding new customers and preparing quotations to closing sales and growing existing accounts. Proficient in Salesforce, Odoo, and Pipedrive CRM, with a strong ability to manage sales pipelines, identify new opportunities, and achieve business targets. A reliable and customer-focused professional who enjoys building relationships, solving customer challenges, and delivering business growth.

End User Specialist at Stanley Black & Decker (DEWALT) (2024-01 – Present)

• Managed sales of DEWALT power tools, hand tools, and accessories across Kenya, serving customers in the construction, engineering, manufacturing, and fabrication sectors.
• Developed new business and built strong relationships with contractors, distributors, MEP contractors, real estate developers, and other key accounts, helping grow sales and strengthen customer loyalty.
• Conducted on-site product demonstrations, customer training, and technical support, helping customers choose the right solutions and improve productivity.
• Identified new business opportunities, expanded existing customer accounts, and increased DEWALT's presence in a highly competitive market.
• Prepared quotations, managed the sales pipeline, and followed up on customer opportunities to achieve sales targets.
• Monitored market trends, customer needs, and competitor activities to identify new opportunities and support sales planning.
• Worked closely with distributors and internal teams to ensure excellent customer service and timely product delivery.

Account Manager at Construction Support Ltd (HILTI) (2022-01 – 2023-12)

• Managed contractor and project accounts, building strong customer relationships while consistently achieving sales targets.
• Developed new business opportunities by identifying customer needs and recommending the right products and solutions.
• Conducted on-site product demonstrations, customer training, and technical presentations to increase product awareness and support sales.
• Prepared quotations, followed up on sales opportunities, and worked closely with customers to close business and grow existing accounts.
• Worked with internal teams to ensure timely product delivery and provide excellent after-sales support.
• Monitored customer requirements and market trends to identify opportunities for business growth and strengthen customer relationships.

Depot Sales Officer at Komaza Forestry Ltd (2021-03 – 2022-01)

• Managed quotations, invoicing, and order processing to ensure efficient sales operations and excellent customer service.
• Coordinated inventory, logistics, and stock availability to ensure timely delivery of customer orders and meet customer expectations.
• Built and maintained strong relationships with customers, providing product advice and support to encourage repeat business.
• Identified new business opportunities and supported depot sales activities to drive revenue growth.
• Prepared sales reports, monitored stock levels, and analysed sales trends to support planning and improve business performance.
• Worked closely with the logistics and operations teams to ensure smooth day-to-day depot operations and customer satisfaction.

Sales Consultant at Builders Warehouse (2020-06 – 2021-03)

• Achieved sales targets by building strong relationships with contractors, developers, and retail customers while delivering excellent customer service.
• Advised customers on construction materials, tools, and equipment, recommending the right solutions based on their project requirements.
• Identified sales opportunities through customer engagement, contributing to business growth and increasing customer satisfaction.
• Managed inventory levels and product availability, ensuring customers received the right products at the right time.
• Processed quotations, customer orders, and coordinated deliveries to ensure timely order fulfilment.
• Worked closely with the warehouse and sales teams to maintain efficient operations and deliver a seamless customer experience.

Sales & Marketing Executive at Farm View Media Services (2019-02 – 2020-06)

• Led the launch and promotion of Farmers Pride Magazine, increasing brand visibility and readership.
• Secured advertising partnerships, including two major corporate clients, contributing to revenue growth.
• Built and maintained relationships with advertisers and industry stakeholders.
• Represented the company at trade fairs and exhibitions, generating new business opportunities.

Sales representative at Tum Trading Company (2016-01 – 2018-06)

• Assisted customers with the selection of construction materials, hardware products, and equipment.
• Maintained inventory records and monitored stock availability.
• Coordinated timely supply of materials to contractors and project sites.
• Processed orders and supported day-to-day sales operations.

Diploma in Multimedia & Animation – Edulink International College (2019)

IGCSE Certificate – St. Nicholas Senior School (2015)

KCPE – NPC Academy (2011)