Laura Emali

Highly organized and skilled front-end Software Engineer with 3 months of experience in Software Engineering. I also have a 6 months experience in customer care support, marketing and corporate communications. Strong background in managing executive schedules, handling complex projects, maintaining office operations, fixing of software failures.

Proven success in customer relations, troubleshooting, problem solving and good communication skills. A proactive problem-solver with excellent multitasking abilities and a deep commitment to improving organizational efficiency.

Receptionist - Elite Northrift Institute - Turkana

(2026-03 - 2026-06)

• Answered and directed incoming phone calls that were made out of inquiries and registrations.
• Maintained accurate records and filling systems for both staffs and clients.
• Welcomed guests and visitors in a professional and friendly manner.
• Handled incoming and outgoing correspondence.
• Provided comprehensive administrative support to the Director, managing calendars and organizing meetings to ensure smooth operations.
• Played a key role in marketing the institution around the area and through social media handles.
• Responded to customer inquiries promptly and professionally.
• Maintained a high level of customer satisfaction by providing professional front-desk services and responding to client inquiries promptly.
• Improved office efficiency by managing appointments, handling incoming calls and correspondence and ensuring accurate record keeping and document organization.

Software Intern (Attachment) - National Industrial Training Authority - Nairobi

(2025-09 - 2025-12)

• Assisted in system support, software installation and basic troubleshooting of computer systems.
• Participated in data management, documentation and maintenance of IT records.
• Supported users with technical issues and ensured proper functioning of hardware and software.
• Gained hands-on experience in IT operations, team work and professional work ethics.
• Helped with customer care services and built trust with customers.

Diploma - Software Engineering - Kiriri Women's University of Science and Technology (2026-10)