Laura Khaemba

Quantitative Research and Data Analysis professional with over five years of experience supporting research, monitoring and evaluation, survey management, quantitative data analysis, reporting, and project coordination within the international development sector. Experienced in managing large-scale client surveys, ensuring data quality, analyzing quantitative datasets, developing dashboards, and communicating findings through analytical reports and data visualizations. Proven ability to coordinate cross-functional teams, manage projects, monitor performance indicators, and translate data into actionable recommendations that improve programs and customer outcomes.

Proficient in Microsoft Excel, Google Workspace, Kobo Toolbox, and Zendesk, with foundational knowledge of R for statistical analysis. Commencing a Master of Science in Statistics in September 2026 to strengthen expertise in statistical modelling, research methods and evidence-based policy and program evaluation.

Client Protection Team Lead - Tupande - Kakamega, Kenya

(2025-07)

• Lead Client Protection survey operations by supervising a team of up to 10 staff responsible for quantitative data collection, validation, and reporting.
• Coordinate survey implementation activities, monitor project progress, and ensure timely completion of operational deliverables.
• Perform data quality assurance by validating survey responses and monitoring completeness, consistency, and accuracy of datasets.
• Analyze quantitative survey data to identify customer trends, operational risks, and opportunities for program improvement.
• Develop dashboards, charts, and analytical reports that communicate research findings and support evidence-based decision-making.
• Prepare monthly management reports summarizing key performance indicators, survey outcomes, and operational recommendations.
• Collaborate with investigations, field operations, customer support, and training teams to interpret findings and implement process improvements.
• Track operational performance indicators and recommend corrective actions based on quantitative analysis.
• Mentor and coach team members to improve survey quality, operational performance, and reporting standards.

Loan Client Experience Project Supervisor (Project Assignment) - Tupande - Kakamega, Kenya

(2024-08)

• Supervise over 20 agents implementing the Loan Order Review and Resolution (LORR) project.
• Coordinate project activities, assign workloads, monitor timelines, and track implementation progress.
• Analyze operational datasets to evaluate project performance and identify service delivery challenges.
• Design quality assurance and back-check procedures that improved data accuracy, service quality, and fraud detection.
• Develop dashboards and performance reports to communicate project progress and operational outcomes.
• Participate in stakeholder meetings to review progress, resolve implementation challenges, and improve project delivery.
• Recommend process improvements based on quantitative analysis and operational findings.

Senior Customer Repayment Officer - Tupande - Kakamega, Kenya

(2021-08 - 2024-08)

• Supported repayment operations by monitoring customer repayment trends and analyzing operational performance data.
• Maintained accurate customer records and ensured data integrity across operational systems.
• Produced operational reports and performance summaries for internal decision-making.
• Collaborated with field teams to improve repayment outcomes through data-informed interventions.
• Supported implementation of operational pilots and documented lessons learned.

BSC - Actuarial Science - Meru University of Science and Technology (2014-09 - 2019-03)

Data Science - Data Science - ALX Africa (2025-03 - 2026-08)

Master of Science - Statistics - Masinde Muliro University of Science and Technology (MMUST) (2026-09 - 2028)